JESSIE LU
Sydney,NSW
Summary
Highly conscientious and ambitious individual with excellent time management skills. Offers outstanding quality of customer service, high levels of communication, and strong team collaboration abilities. Proficient in problem-solving and adept at finding efficient solutions. Motivated high school student with a proven track record of academic excellence. Seeking part-time work to gain more professional experience. Looking to utilise exceptional communication, time management, customer service, and quick problem-solving skills in a professional setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Boba Barista
Machi Machi
01.2023 - 01.2024
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Balanced cash register accurately at shift's end, demonstrating responsibility and trustworthiness.
- Provided personalized recommendations based on customer preferences or allergies, enhancing the overall experience.
- Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
Hair Salon Assistant
AA Hair Studio
07.2023 - 08.2023
- Greeted clients warmly by maintaining a friendly and inviting atmosphere.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Supported stylists during haircuts by providing necessary tools and equipment, aiding in the timely completion of appointments.
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
Sushi Server, Cashier
Sushi Hub
06.2022 - 08.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Cashier, Stocker
IGA
07.2022 - 11.2022
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Barista, Waitress
Brunch & Co
01.2022 - 04.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
High School -
Sydney Girls High School
Surry Hills, NSW12-2025
High School -
St George Girls High School
Kogarah, NSW12-2023
Skills
- Strong Problem-Solving Skills
- Collaborative Team Player
- Excellent Numeracy Skills
- Quick and Adaptable Learner
- Multilingual Speaker In English And Mandarin
- Exceptional Time Management and Organisation
- Professional Customer Service Skills
- Performs Well Under Pressure
- Proficient in Operating POS Systems
Certification
- David Coleman Certificate, David Coleman, For Achieving A High Distinction In ICAS Mathematics Competition, 2017
- David Coleman Certificate, David Coleman, For Excellence In Language At Qing Hua Language School, 2018
- David Coleman Certificate, David Coleman, For Excellence In Art At Creative Arts Education Academy, 2018
- Certificate Of Distinction, AMT (Australian Mathematics Competition), For Achieving Distinction Level Results In The Competition, 2020
- Certificate Of Merit, St George Girls High School, For Personal Excellence, 2020
- Certificate Of Merit, St George Girls High School, For Academic Excellence, 2022
- David Coleman Certificate, David Coleman, For Excellence In Language At Qing Hua Language School, 2022
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Hair Salon Assistant
AA Hair Studio
07.2023 - 08.2023
Boba Barista
Machi Machi
01.2023 - 01.2024
Cashier, Stocker
IGA
07.2022 - 11.2022
Sushi Server, Cashier
Sushi Hub
06.2022 - 08.2023
Barista, Waitress
Brunch & Co
01.2022 - 04.2022
- David Coleman Certificate, David Coleman, For Achieving A High Distinction In ICAS Mathematics Competition, 2017
- David Coleman Certificate, David Coleman, For Excellence In Language At Qing Hua Language School, 2018
- David Coleman Certificate, David Coleman, For Excellence In Art At Creative Arts Education Academy, 2018
- Certificate Of Distinction, AMT (Australian Mathematics Competition), For Achieving Distinction Level Results In The Competition, 2020
- Certificate Of Merit, St George Girls High School, For Personal Excellence, 2020
- Certificate Of Merit, St George Girls High School, For Academic Excellence, 2022
- David Coleman Certificate, David Coleman, For Excellence In Language At Qing Hua Language School, 2022
High School -
Sydney Girls High School
High School -
St George Girls High School
Similar Profiles
Nima TsheringNima Tshering
Kitchen Staff Member at Machi Machi Midland TorontoKitchen Staff Member at Machi Machi Midland Toronto
Yingbo ZhaoYingbo Zhao
Barista at Machi MachiBarista at Machi Machi
Quansheng ZhaoQuansheng Zhao
Barista at Machi MachiBarista at Machi Machi