Jessie Mak
Canberra,ACT
Summary
Dynamic Shop Assistant at The Cosmetics Company Store with a proven track record in enhancing customer satisfaction and driving sales through exceptional service and effective product knowledge. Skilled in cash handling and inventory management, I fostered strong relationships with customers while maintaining an inviting store atmosphere. Recognized for training new employees and implementing successful merchandising strategies.
Overview
2
2
years of professional experience
Work History
Shop Assistant
The Cosmetics Company Store
Canberra, ACT
10.2023 - Current
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Contributed to team efficiency by supporting colleagues during busy periods and shortages.
- Increased sales by assisting customers with item selection and service explanations.
- Handled tense scenarios with professionalism, addressing customer grievances calmly.
- Maximized production levels through regular cleaning and organization efforts.
- Delivered comprehensive training to new employees in customer service standards and cashier duties.
- Created an inviting store ambiance through diligent maintenance of cleanliness and orderliness.
- Boosted sales with creative visual merchandising strategies.
- Stepped up for additional shifts during high-demand periods to ensure smooth operations.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Helped managers with daily checklists and last-minute requirements.
- Assisted in training new hires on store procedures, policies, and product knowledge.
Education
Beauty Therapy
Stephanie Roberts International Beauty School
Canberra, ACTAssociate of Arts - Communications
RMIT University
Melbourne, VICSkills
- Customer service
- Cash handling
- Product knowledge
- Inventory management
- Relationship building
- Store maintenance
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Shop Assistant
The Cosmetics Company Store
10.2023 - Current
Beauty Therapy
Stephanie Roberts International Beauty School
Associate of Arts - Communications
RMIT University