Summary
Overview
Work History
Education
Skills
Timeline
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Jessie Myers

Thornlie,WA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in my current industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Bunzl Outsourcing Services
02.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Client Support Specialist Second Job

Licenses 4 Work
01.2023 - Current
  • Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
  • Boosted customer retention rates through effective problem-solving and prompt communication.
  • Streamlined the support process by developing and implementing new procedures for more efficient case management.
  • Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
  • Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.

Property Manager

Housesmart Real Estate
02.2021 - 02.2023
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Nursery Hand

WA Cactus & Succulents
03.2020 - 02.2021
  • Improved plant growth by implementing optimal watering and fertilization techniques.
  • Enhanced nursery cleanliness by maintaining a well-organized working environment.
  • Boosted plant health with proper pruning and trimming methods.
  • Increased customer satisfaction by providing knowledgeable assistance on plant care and selection.
  • Contributed to sales growth by creating visually appealing plant displays for customers.
  • Reduced pest issues with regular monitoring and implementation of integrated pest management strategies.
  • Assisted in the propagation of plants through various methods, including seed sowing, cutting, and grafting.

Education

Certificate 4 Real Estate

Aspire Training
Perth
09.2021

Certificate 4 Business

Aspire Training
Perth, WA
09.2021

Skills

  • Information Security
  • Report Generation
  • Data Entry
  • Complaint resolution

Timeline

Customer Service Representative

Bunzl Outsourcing Services
02.2023 - Current

Client Support Specialist Second Job

Licenses 4 Work
01.2023 - Current

Property Manager

Housesmart Real Estate
02.2021 - 02.2023

Nursery Hand

WA Cactus & Succulents
03.2020 - 02.2021

Certificate 4 Real Estate

Aspire Training

Certificate 4 Business

Aspire Training

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Jessie Myers