Jessie Poole
Goldcoast, Currumbin,QLD
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
12
12
years of professional experience
Work History
Customer Retention Representative
Foxtel
Robina, QLD
02.2012 - 02.2024
- Provided exceptional customer service to retain customers and promote loyalty.
- Created detailed reports of customer retention activities.
- Assisted customers with inquiries, complaints, and troubleshooting issues.
- Responded promptly to customer emails and phone calls.
- Monitored customer feedback on social media channels.
- Developed strategies for improving customer satisfaction levels.
- Generated creative ideas for increasing repeat purchases from existing customers.
- Actively sought out new methods of engaging with potential and current customers.
- Explained new products and services to customers.
- Re-established customer's faith in company by providing best retention offers available.
Banking Customer Service Representative
Westpac
Varsity Lakes , QLD
04.2021 - 01.2022
- Provided account information and answered customer inquiries in a timely manner.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Identified potential fraud cases and reported them to the supervisor.
- Explained banking procedures and regulations to customers accurately.
- Processed loan applications and verified documentation for accuracy.
Education
High School Diploma -
Palm Beach Currumbin High
Gold Coast, QLD11-2009
Skills
- Upselling strategies
- Excellent communication skills
- Negotiation abilities
- Customer service experience
- Customer service background
- Customer Service
- Regulatory Compliance
- Account Management
- Time Management
- Calm Under Pressure
- Organizational Skills
- Task Prioritization
- Team building
- Relationship Building
Timeline
Banking Customer Service Representative
Westpac
04.2021 - 01.2022
Customer Retention Representative
Foxtel
02.2012 - 02.2024
High School Diploma -
Palm Beach Currumbin High
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