Jessie Power

Key Responsibilities

• Assisted in overall day-to-day operations of store across all service and back of house areas while maintaining a strong focus on safety. Including but not limited to; continuous development and coaching of team, coordinating shifts, receiving and addressing customer feedback, managing efficient stock turnaround and back of house processes, assisting with online fulfillment requirements, meeting compliance standards and problem solving as the need requires.
• Meeting both store and individual world KPIS - Work with fellow management team to ensure we are meeting KPIS across all areas of sales and operation.
• Lead a Safety Culture- Ensure a safe environment for both team and customers by always promoting a safety first culture. This means leading by example at all times, adhering to any company protocols, calling and and coaching any unsafe behavior, completing daily safety walks to deliver 100% compliance, giving team talks on SOP and expectations.
• Work with direct reports to create and adapt daily plan to maintain all areas of kids world. This includes adjusting layouts, ensuring ends are full and to a low price standard, maintaining trim shelves, structuring goals to changing priorities.
• Maintain pricing and ticketing integrity - Maintained a strong level of pricing and ticketing integrity by ensuring any immediate price changes are actioned and working a rotating audit of all areas of my department.
• Maintain Inventory accuracy and prevent shrinkage -Maintained inventory accuracy by completing weekly gap scans, actioning daily exception list, investigating any large discrepancy's via IPS system, as well as weekly completing weekly compliance walks to ensure high theft products are security wrapped or tagged.
• Rostering - Roster for individual department within stores REM budget, working with other managers to ensure REM targets are not being exceeded and hours are being allocated effectively.
• Monitored staff training and output to meet compliance, productivity and revenue goals.
• Manage Presentation team - Manage Presentation team 1 night per week to ensure safe and efficient recovery of all areas of the store.
• Run sequence shifts - Once weekly run sequence shift, ensuring stock is being filled efficiently, safely and to standard. Offering in the moment coaching, creating solutions for high volume stock levels, cutting in new lines across all departments, validating overstocks and running all back of house processes.
• Lead team huddles- Engage team in start of shift huddles, leading stretches, delivering safety coaching, rewarding and recognising team members and assigning tasks, expectations of shift. Depending on roster, daily huddle can include between 10 and 20 team members.

Key Responsibilities

• Recruited and hired individuals for 2020/2021 peak season. Endeavored to find team members that demonstrate passion, dedication and added value to team.
• Trained Christmas casuals as a group over a period of three induction shifts.
• Supported the Store Manager operationally where required, including rostering, liaising with team members and regional Manager.
• Ran shop floor on a daily basis, ensuring all operational requirements are met efficiently and effectively while prioritizing a safe work environment.
• Lead daily kickstart with team members, ensuring all team members were equipped for success by delivering specific KPI targets and being clear with operational targets.
• Helped cultivate a positive team culture by fostering genuine relationships as well as giving genuine and clear feedback.
• Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
• Communicated with Store Manager to maximise sales, celebrate wins and create training plans for team members.

Key Responsibilities

• Played a role in opening of new store within new location, took part in initial set up, stocking and merchandising of new store.
• Recruited, trained and developed team members, identified training needs and developed action plans.
• Sustained a positive workplace culture across all stores, prioritized team members health and work satisfaction levels to foster a positive environment.
• Worked both independently and with regional managers to address team member feedback, as well as deliver feedback a useful manner.
• Consistently lead by example in giving excellent customer service to create a welcoming engaging store experience.
• Assessed stock reports, identified potential areas of both growth and opportunity, flagged stock issues and worked alongside regional managers to create a climate appropriate stock base.
• Actioned loss prevention action plan and monitored potential LP issues weekly.
• Completed weekly reports, identified areas of improvement and created KPI action plan. Monitored best sellers and compared results both to previous years and other stores. Flagged trends and opportunity's.
• Attended half yearly Managers conference, both in person and via video call.
• Lead team meetings twice a year to gather feedback, celebrate achievements and identify areas of improvement.
• Liaised both verbally and via email with Regional, State and other Store managers to discuss problems, engineer solutions and identify areas of opportunity.
• Addressed any areas of conflict between team members in a timely and sensitive manner, liaised with HR to get guidance in situations in which I was unsure.
• Rostering - Created efficient rosters to store base hours, added/ reduced hours where needed according to wage % and other business variables.
• Action monthly VM rollout - worked to a national VM directive, drawing up floor plan and making changes where needed to make store present in an elevated, climate relevant manner.
• Stock management - Processed stock, created action plans when needed to get stock in order and keep on top of high volumes.

Key Responsibiities

• Meet Daily, weekly and monthly KPI,s, set and deliver individual sales targets for both myself and team members
• Deliver excellent customer service at every possible level
• Staff management and development
• Shrinkage management
• Staff recruitment
• Rostering
• Merchandise as per Visual Merchandise briefs, as well as merchandise independently in reaction to sell through, Hot and cold sellers, Visual appeal and climatic factors.
• Stocktake preparation and management
• General housekeeping duties
• Manage stock levels
• Complete daily budget book.

Key Responsibilites

• Provide exceptional customer service at every level, prioritize and balance customer experience with daily duties.
• Manage and motivate team members
• Meet daily, weekly and monthly KPI's, set individual targets for myself and team members.
• Train and develop team members
• Staff recruitment
• Be reactive to merchandising needs, follow through on any VM requests.
• Rostering
• Wage costing
• Stock management
• Engage in, and offer product knowledge training.
• Be reactive to customer feedback on product knowledge, maintain an awareness of product movement and key sellers.
• Denim training
• Action any directions given by Regional business manager, State manager or company.
• Set up relevant promos, ensure all POS is correct and relevant, set up posters and instore branding.
• Complete a daily store walk to ensure VM, pos, key sale messages,cleanliness and overall store presentation is at an optimum.

• Stocktake preparation and delivery.
• Shrinkage management, ensure all customer connection points are being met successfully to reduce theft. Follow company polices to ensure staff theft is not an issue.
• Complete and deliver a daily countdown to team members, ensure everyone is aware of their role, duties, store targets and individual targets.
• Conflict management. Ensure any customer complaints are dealt with in a calm, diligent and understanding manner.

Key Responsibilities

• Create rosters - devise rosters within budget and KPI targets, ensure suitable systems are in place for all staff to be aware of rostered shifts
• Manage unpacking Morning/Nights with junior staff, as well casual senior staff throughout the day.
• Complete junior staff kits/conduct interviews
• Complete relevant OH&S and Safety operating procedure training with all staff members
• Minimize shrinkage
• Create "to do" lists, work in an organised and efficient manner
• Always create a positive and supportive work environment for all staff at all times. Motivate staff and use incentive schemes for sales performances etc
• Employ SMART goals
• Sit in on monthly Manager phone conference
• Manage IT and computer issues. Speak to IT when required, fix computers and any other computer/till equipment
• Product assessments - assess faulty goods
• Send/Receive stock - Consolidations to/from warehouse, interstore transfers
• Addressed customer inquiries and resolved complaints