Jessie Trueman
Murwillumbah,NSW
Summary
Dynamic professional with over eight years of experience in sales and customer service. Skilled in staff training and consistently boosting sales and enhancing customer experiences through effective communication and engagement strategies.
Overview
21
21
years of professional experience
Work History
Salesperson
IGA Grocery
Murwillumbah, NSW
07.2017 - Current
- Enhanced customer satisfaction through attentive service and product knowledge.
- Trained new staff on sales techniques and store policies to improve team performance.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Maintained cleanliness and sanitation standards across various facilities using appropriate cleaning techniques.
- Operated cleaning equipment efficiently to achieve optimal results in diverse environments.
- Assisted in training new staff on proper cleaning procedures and safety protocols.
- Conducted regular inspections to ensure adherence to hygiene standards and identify areas for improvement.
- Developed and implemented efficient cleaning schedules to maximize productivity during shifts.
- Collaborated with management to enhance cleaning workflows and optimize resource allocation.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
Factory Worker
Arianrhod Aromatics
Murwillumbah, NSW
01.2005 - 01.2017
- Performed general equipment maintenance and repair to minimize downtime.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Maintained organized work area by cleaning and removing hazards.
- Monitored inventory levels to ensure sufficient supplies were available for uninterrupted production runs.
- Loaded and unloaded raw materials from trucks, ensuring timely delivery for production needs.
Cafe Worker
Monkey Frog Cafe
Toowoomba, QLD
01.2011 - 01.2013
- Provided exceptional customer service in a fast-paced cafe environment.
- Maintained cleanliness and organization of workstations and dining areas.
- Monitored quality standards to ensure consistency in beverage preparation.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
Education
High School Diploma -
Wollumbin High School
Murwillumbah, NSW12-2011
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Sales process
- Up-selling
- Staff training
Timeline
Salesperson
IGA Grocery
07.2017 - Current
Cafe Worker
Monkey Frog Cafe
01.2011 - 01.2013
Factory Worker
Arianrhod Aromatics
01.2005 - 01.2017
High School Diploma -
Wollumbin High School