Summary
Overview
Work History
Skills
Timeline
Generic

Jessie Uvea

Sales executive
Brisbane,QLD

Summary

Hello, I am a Hard working person. A mother and Just want to make my family proud. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals. Community reputation for industry knowledge and high levels of integrity in loan processing. Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Bilingual with fluency in Spanish. Results-driven Sales Representative experienced in service sales and innovative in reaching new customers. Smoothly handles full sales cycle and persuasively closes deals. Confident in public speaking and one-on-one conversations. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Talented Sales Representative with excellent lead generation potential and more than 10 years of experience. Highly effective and knowledgeable in techniques used to close sales opportunities. Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths. Ambitious Job Title accomplished in surpassing targets. Expert in building connections with customers for maximum acquisition and retention. Delivers above-average revenue consistently. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure Senior level position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience
10
10
Language

Work History

Membership Sales Consultant

Arrivia
Gold Coast, QLD
07.2022 - Current
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Managed sales plan activities and product launches resulting in expanded revenues and branding.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Consistently exceeded new sales growth quotas for Product or Service.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Prepared pricing agreements and contracts to close sales.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
  • Demonstrated products and specific features at customer locations and special events.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Built professional sales presentations to promote services to groups of potential customers.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Researched potential clients and markets to prepare for appointments.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Prepared and demonstrated Product or Service features and benefits to address specific customer wants and needs.
  • Used consultative sales approach to understand and meet customer needs.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Tracked market and industry trends, regulations and practices through trade shows and publications.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Connected customers with services based on individual needs and vendor capabilities.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Set up appointments with potential and current customers to promote new products and services.
  • Prospected new sales leads from directories, referrals and partners.
  • Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
  • Drove new business by acquiring new clients and expanding new and existing relationships.
  • Networked at events and by phone to expand business profits and revenues.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.

Collections Officer

Probe
Gold Coast, QLD
08.2020 - 05.2022
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Assisted debtors in setting up payment plans to recover overdue balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Started foreclosure and repossession processes when warranted.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Verified and reviewed customer account information.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Located and monitored overdue accounts by using automated systems.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Utilized skip tracing tools to locate clients.
  • Trained new team members on scripts, company services, and collection strategies.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Used skip tracing and other techniques to locate debtors.
  • Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.
  • Received inbound calls and answered questions from customers satisfactorily.
  • Initiated negotiations for debt recovery through email, telephone and mail contact.
  • Negotiated to collect balance in full.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Processed payments and applied to customer balances.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Quantified debtor balances to avoid late payments and bad credit.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.

Team Leader/Senior Appointment Setter

Wealth Seekers Pty Ltd
06.2018 - 05.2020
  • Team Meetings, Scheduling Calendar and Team Database System, Quality Control of database Volume, Running the Business floor and Overseeing The Team in All aspects
  • Booking And Confirming Appointments, Setting up Sales Strategy and ICT Floor Configuration
  • Customer control of Financial Systems, Customer care And Regulations Meetings
  • Talking to stake holders on behalf of Financial Analysis Team
  • Signing all documents for Lending and Confiming Ledger.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Collaborated with team to identify sales trends and implemented initiatives to enhance revenue.
  • Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
  • Confirmed confidential budget reports remained up-to-date for manager.
  • Applied lean manufacturing practices to coordinate production output and inventory levels.
  • Attended industry events to represent organization and build professional network.
  • Supported office business development and customer service.
  • Led team by answering complex customer questions and mentoring personnel one-on-one.
  • Assisted with new hire processing and existing training programs.
  • Worked with colleagues to create prototypes for designs and training materials.
  • Oversaw day-to-day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Trained employees on Product or Service and assigned duties.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Held weekly team meetings to inform team members on company news and updates.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Created and managed project plans, timelines and budgets.
  • Frequently inspected production area to verify proper equipment operation.
  • Observed packing operations to verify conformance to specifications.
  • Generated reports detailing findings and recommendations.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.

Specialist Appointments Settee

My Money Co
Brisbane, QLD
07.2017 - 06.2018
  • Lead Generation, Booking Appointment for Financial Advisers, Building pipeline, Cold calling, General Administration, Updating CRM system, Team building Activities, Meeting Weekly Kpi,
  • Appointment
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Collaborated with internal departments to align marketing campaigns.
  • Monitored industry trends to adapt strategies accordingly.
  • Devised and implemented strategies to optimize digital marketing campaigns.
  • Created and delivered presentations to internal and external stakeholders to showcase work.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Developed and implemented systems to track customer feedback and satisfaction.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Analyzed marketing data and trends to identify opportunities for improvement.
  • Built and managed relationships with key clients and partners to drive growth.
  • Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Created and managed project plans, timelines and budgets.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Frequently inspected production area to verify proper equipment operation.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Observed packing operations to verify conformance to specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.

Travel Sales Consultant

Hightide Holidays
Nundah, QLD
05.2016 - 06.2017
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
  • Generated travel-related reports for clients to facilitate decision-making.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Implemented automated office systems, optimizing client, and data communications as well as records management.
  • Helped customers with passport and visa applications.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
  • Created promotional materials to increase visibility and attract larger market share.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.

Appointment setter

ASSA PTY
Richmond, QLD
04.2015 - 04.2016
  • Answered phone calls and answered questions from potential customers.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Addressed client inquiries and updated database information.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Set appointments with salespeople and potential customers.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Entered daily data in computer systems and documented office activities.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Communicated with management to provide feedback on value and productiveness of appointment setting process.
  • Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Scheduled office meetings and client appointments for staff teams.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Appointment Setter

Equiti Private Wealth
Brisbane, QLD
10.2014 - 03.2015
  • Equiti private wealth at Appointment setter

Appointment Setter

Property Investment Co
Beenleigh , Qld
01.2014 - 09.2014
  • Set appointments with salespeople and potential customers.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Addressed client inquiries and updated database information.
  • Answered phone calls and answered questions from potential customers.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Acted as first point of contact and set appointments for prospective clients.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Communicated with management to provide feedback on value and productiveness of appointment setting process.

Skills

Lead prospecting

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Timeline

Membership Sales Consultant

Arrivia
07.2022 - Current

Collections Officer

Probe
08.2020 - 05.2022

Team Leader/Senior Appointment Setter

Wealth Seekers Pty Ltd
06.2018 - 05.2020

Specialist Appointments Settee

My Money Co
07.2017 - 06.2018

Travel Sales Consultant

Hightide Holidays
05.2016 - 06.2017

Appointment setter

ASSA PTY
04.2015 - 04.2016

Appointment Setter

Equiti Private Wealth
10.2014 - 03.2015

Appointment Setter

Property Investment Co
01.2014 - 09.2014

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Jessie UveaSales executive