Summary
Overview
Work History
Education
Skills
Timeline
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Jessie Walmsley

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

16
16
years of professional experience

Work History

Pizza Delivery Driver

Walmsley Enterprises
06.2023 - Current
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
  • Maintained organized, safe and clean work areas and complied with company safety and security standards.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Coffee Barista

Spotless Services (Australia) LTD
01.2009 - 03.2015
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Controlled line and crowd with quick, efficient service.
  • Handled OLTP systems, payment processing, cash change and issuing of receipt.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Retail Assistant

Prices Plus
04.2008 - 01.2009
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Certificate 11 - Hospitality

Tafe Queensland
Gold Coast
01.2009

Certificate 1 - Retailing

TAFE Queensland
Gold Coast, QLD
01.2008

Skills

  • Payment Processing
  • Upselling
  • Money Handling
  • Cooking
  • Inventory Control
  • Product Sales
  • Kitchen Support
  • Safe Food Handling
  • Valid Driver's License
  • Problem-Solving
  • Reliable and Punctual
  • Stocking and Receiving

Timeline

Pizza Delivery Driver

Walmsley Enterprises
06.2023 - Current

Coffee Barista

Spotless Services (Australia) LTD
01.2009 - 03.2015

Retail Assistant

Prices Plus
04.2008 - 01.2009

Certificate 11 - Hospitality

Tafe Queensland

Certificate 1 - Retailing

TAFE Queensland

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Jessie Walmsley