JESSIE WARDAN
Moonee Ponds
Summary
Senior big box retail manager with over 16 years in the retail industry. Committed to driving financial success by consistently achieving finance budgets and exceeding key performance indicators (KPIs). Well-versed in management, customer service, P&L reporting, inventory management, and team building. Adept at leveraging these skills to optimise operational efficiency and deliver exceptional results.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
David Jones
11.2022 - Current
Regional Manager VIC/WA/SA
Aje
11.2021 - 11.2022
- Responsible for 12 Aje homes across VIC/WA/SA including 3 David Jones locations.
- Large involvement of new store openings in Highpoint and Southland.
- Implemented and supported national rollout of new POS system.
- Conducted and performed stocktakes across the region.
- Built relationships with Center management in key shopping center locations.
- Created new training materials in which where rolled out nationally.
- Organised quarterly Store managers conferences.
- Responsible for recruitment, onboarding and performance management of team.
- Key highlight was working the Aje spring summer runway for Sydney fashion festival.
Duty Sales Manger, Chadstone
David Jones
07.2020 - 11.2022
- Responsible for Women's International Designer, Australian Designer, Young Fashion and Personal shopping and Styling services.
- Currently trading 30% up on period to date results.
- Achieved provision and reduced stockloss significantly from previous years results for Womenswear department.
- Achieved PTD AMEX receipt's and activation target.
- Completed Christmas casual recruitment for the Chadstone store by reviewing virtual interviews and liaising with recruitment of successful and un successful applicants.
- Supported Head office Customer service team with creating content for Christmas casual onboarding such as training content, creating onboarding booklets and activities for online training modules. Completed market research on Virtual shopping experiences at Australian and International retailers.
- Whilst in Victorian lockdown continued to work in store and support the business in its online department by completing customers online orders.
- Liaising with Hr and completing regular performance discussions with staff members.
Duty Sales Manager, Chadstone
David Jones
03.2020 - 06.2020
- Responsible for Womenswear Co-ordinates, Concessions and Personal shopping services.
- Ranked #1 of 250 Sales Managers nationally for AMEX sales in FY20.
- Building relationships with concession brands and integrating processes in line with David Jones policy and procedures.
- Direct report for instore services such as Personal Shopper and Stylist portfolio.
- Navigating through un precedented times due to impact of Covid-19 to ensure customers and staff safety is of the hightest priority.
Duty Sales Manager, Highpoint
David Jones
11.2019 - 03.2020
- Assistant Store Manager working on a rotating roster with Store Manager. Responsible for Beauty, Women's shoes, Children's shoes and Accessories.
- Managing 40+ direct reports.
- Achieved Season to date budget for FY20 and left the business up 9.6% on budget.
- Delivered highest customer capture results of 40%.
- Responsible for publishing stores rosters and supported Store manager in controlling wage spends.
- Building strong relationships with stakeholders to maximise sales.
- Liaising with buyers to secure the correct amount of stock levels based on customer demographic.
- Adhering to SLA standards and resolving customer enquires and complaints in a timely manner to up hold customer satisfaction.
- Conducting employees monthly performance reviews.
- Preparation and completion of departments stock-takes.
Super Cluster Manager
Mimco, Country Road Group
09.2019 - 11.2019
- Responsible for 5 Mimco locations in the South-Eastern suburbs including the Victorian flagship Chadstone boutique, David Jones Chadstone, Southland boutique, David Jones Southland and Fountain Gate boutique.
- Large involvement in completing pack down for Chapel St boutique closure.
- Leading Christmas casual group recruitment for South-Eastern suburbs.
- Supported creative team at head office with Christmas campaign for FY19.
Chadstone Cluster Manager
Mimco, Country Road Group
06.2018 - 09.2019
- Responsible for 3 Mimco locations including Chadstone boutique, Myer Chadstone and David Jones Chadstone.
- Number 1 top turnover boutique in Australia.
- Received Victorian Team Player/ Leadership award for FY18.
- Managing 40+ direct reports.
- Managing VIP closed door events to drive sales which included catering, beverage services and marketing activations.
- Successfully turned around boutiques Net Promoter score above company benchmark.
- Leading weekly Victorian conference call.
- Supported Area Managers in hiring 100+Christmas casuals for the state by conducting group interviews and holding instore inductions.
- Conducted internal audits to ensure store procedure are compliant.
- Supported the business with the exit of Mimco concessions pads in Myer to align with David Jones exclusive strategy.
- Redeployed all Myer chadstone employees into new locations and management roles.
- Responsible for collating regions wage spends.
CBD Cluster Manager
Mimco, Country Road Group
08.2017 - 06.2018
- Responsible for 5 high profile CBD locations, financial results and operations.
- Reporting directly to the Regional Manager.
- Building strong relationships with Head Office and Senior Management by conducting store overviews and regular Executive visits.
- Coaching and developing Management by conducting performance reviews.
- Supported Area Managers in hiring 100+ Christmas casuals in group interviews to support the state.
- Awarded Team Player and Leadership award for FY17.
Dual Site Manager
Mimco, Country Road Group, Melbourne
03.2017 - 08.2017
Store Manager DFO Southwharf
Mimco, Country Road Group, Melbourne
10.2015 - 03.2017
Store Manager
Lorna Jane
01.2014 - 10.2015
Accessories Manager
Sportsgirl
03.2012 - 01.2014
Store Manager
Rubi Shoes, Cotton On Group
10.2011 - 03.2012
Store Manager
Dangerfield, Factory X
11.2009 - 10.2011
Education
Certificate IV in Retail Leadership
Australian Retailers Association Institute
Melbourne, VIC05-2025
Skills
- Financial Report Analysis
- Meeting and Surpassing KPIs
- Stakeholder Engagement
- Coaching and Developing Staff
- Strategic Succession Planning
- Committed and Loyal Employee
- Managing Salaries to Sales
- Onboarding and Recruitment
- Client Relationship Management
Timeline
Assistant Store Manager
David Jones
11.2022 - Current
Regional Manager VIC/WA/SA
Aje
11.2021 - 11.2022
Duty Sales Manger, Chadstone
David Jones
07.2020 - 11.2022
Duty Sales Manager, Chadstone
David Jones
03.2020 - 06.2020
Duty Sales Manager, Highpoint
David Jones
11.2019 - 03.2020
Super Cluster Manager
Mimco, Country Road Group
09.2019 - 11.2019
Chadstone Cluster Manager
Mimco, Country Road Group
06.2018 - 09.2019
CBD Cluster Manager
Mimco, Country Road Group
08.2017 - 06.2018
Dual Site Manager
Mimco, Country Road Group, Melbourne
03.2017 - 08.2017
Store Manager DFO Southwharf
Mimco, Country Road Group, Melbourne
10.2015 - 03.2017
Store Manager
Lorna Jane
01.2014 - 10.2015
Accessories Manager
Sportsgirl
03.2012 - 01.2014
Store Manager
Rubi Shoes, Cotton On Group
10.2011 - 03.2012
Store Manager
Dangerfield, Factory X
11.2009 - 10.2011
Certificate IV in Retail Leadership
Australian Retailers Association Institute
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