Jessie Zimmerman
Palm Beach
Summary
An organized and productive individual with strong skills in effective communication, time management, and customer service. I excel in multitasking and interacting with individuals from diverse backgrounds. I'm an empathetic, energetic person who loves to give anything a go.
Overview
7
7
years of professional experience
Work History
Barista
Café Cherry Beans
08.2024 - Current
- I maintain a clean and organized workspace
- I provide excellent customer service by taking orders and responding to inquiries quickly and professionally
- I ensure all equipment is maintained in proper working order
Onsite Manager
Rackleys Robina
07.2023 - 04.2024
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Developed and implemented strategies to enhance customer satisfaction
- Conducted regular audits of the premises to identify areas of improvement
- Generated weekly performance and provided ongoing feedback and coaching to drive performance improvement
- Used CRM to engage leads
Fish and Pet Specialist
Pet Destination
07.2022 - 06.2023
- Offered valuable insight into product performance based on firsthand knowledge from customer feedback and personal observations of sales trends.
- Resolved customer complaints professionally and tactfully, maintaining a positive brand image while retaining customer trust.
- Conducted regular inventory checks to ensure adequate stock levels, preventing potential shortages or overstocking issues.
- Maintained a clean and organised fish room.
- Experience working with in-house CRM
Receptionist
GC Aqua Park
08.2018 - 05.2023
- I greeted customers, answered general questions and directed to the appropriate locations
- Answered incoming calls, took messages, created bookings and transferred calls to the appropriate departments
- Utilized office equipment such as printers, phones and computers, ensuring they were in good working order
Lifeguard
GC Aqua Park
08.2018 - 05.2023
- I observed swimmers from different vantage points within the park whilst scanning the entire park and the water surrounding
- Kept all equipment in good working order with frequent inspections and minor repairs
- Educated patrons about safe swimming practices through public announcements
Education
HIGH SCHOOL DIPLOMA -
St Michaels College
11.2019
Skills
- Problem solving
- Flexibility
- Communication
- Organization
- Critical thinking
- Time Management
Timeline
Barista
Café Cherry Beans
08.2024 - Current
Onsite Manager
Rackleys Robina
07.2023 - 04.2024
Fish and Pet Specialist
Pet Destination
07.2022 - 06.2023
Receptionist
GC Aqua Park
08.2018 - 05.2023
Lifeguard
GC Aqua Park
08.2018 - 05.2023
HIGH SCHOOL DIPLOMA -
St Michaels College
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