Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessie Zhixi Lu

Sydney,Australia

Summary

Motivated individual with a background in financial economics and data analytics for business. Currently holding a 485 visa with full work rights. Excels in problem-solving, effective communication, and collaborating with diverse teams. Experienced in managing loan documentation and supporting loan officers. Utilizes organizational skills to maintain accurate records and ensure compliance. Possesses knowledge of mortgage industry standards and practices for smooth loan processing.

Overview

3
3
years of professional experience

Work History

Mortgage Loan Processor Assistant

HURSTVILLE HOME LOAN CENTRE
07.2024 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Performed income calculations accurately, enabling timely underwriting decisions based on borrower qualifications.
  • Analyzed credit reports to assess risk and determine applicants' ability to repay loans. Verified credit histories, personal references and employment backgrounds for each applicant.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Set up and completed loan submission packages via Apply Online.
  • Stored and updated customer files, department records and regulatory paperwork.
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
  • Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
  • Improved processing timelines, diligently tracking each loan's progress and identifying bottlenecks.
  • Enhanced client trust, explaining complex loan products in understandable manner and guiding them through application process.
  • Helping existing customers with post settlement services such as change loan purpose, change from P&I to I/O.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.

Data Analyst Assistant

Guangzhou X.H.L. Trade Co., Limited
11.2023 - 06.2024
  • Collected and structured datasets from various sources to facilitate detailed analysis. Assisted in preparing detailed financial analyses and forecasts to support strategic decision-making.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Assisted in managing daily accounting tasks, including processing invoices, and preparing financial reports.
  • Used statistical methods to analyze data and generate useful business reports.
  • Assisted in conducting market data analysis using Python to identify key trends, customer behaviours, and potential business opportunities.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Developed data pipelines to acquire, clean and process data.
  • Collaborated with cross-functional teams to analyse business operations, contributing to implementing process improvements that increased efficiency.

Receptionist

Town&Country Real Estate
11.2022 - 10.2023
  • Provided basic consultation services and directed clients to appropriate real estate agents and staff members.
  • Completed the registration of clients’ basic information and accurately entered data into the system, maintaining precise client records and facilitating efficient client management.
  • Assisted clients in scheduling property viewings and coordinated timings between clients and agents, enhancing the overall client experience.
  • Performed basic data collection and organisation tasks to support data-driven decision-making and improve office efficiency.
  • Utilised Microsoft Office tools to assist in the preparation of marketing materials, including brochures and property listings, and supported the team with administrative tasks such as filing, photocopying, and data entry.
  • Monitored and updated property listings on platforms, ensuring accurate and up-to-date information.

Education

Master of Commerce - Data Analytics for Business

University of Sydney
Sydney, New South Wales
03.2024

Bachelor of Arts - Financial Economics

University of Sydney
Sydney, New South Wales
03.2022

Skills

  • Collaboration and teamwork
  • Good Responsibility & Attitude
  • Microsoft Office proficiency
  • Google Suite proficiency
  • Python for analytical tasks
  • Tableau: Designing data visualizations for decision-making
  • Underwriting knowledge
  • Proficient in Apply Online
  • Languages: English, Mandarin, Cantonese

Languages

English

Timeline

Mortgage Loan Processor Assistant

HURSTVILLE HOME LOAN CENTRE
07.2024 - Current

Data Analyst Assistant

Guangzhou X.H.L. Trade Co., Limited
11.2023 - 06.2024

Receptionist

Town&Country Real Estate
11.2022 - 10.2023

Bachelor of Arts - Financial Economics

University of Sydney

Master of Commerce - Data Analytics for Business

University of Sydney

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Jessie Zhixi Lu