Summary
Work History
Education
Skills
Interests
Timeline
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Jessika Dalbon

Canberra

Summary

Friendly and adaptable professional with experience in patient care and front-desk support. Skilled in managing appointments, records, and high-volume calls while creating a welcoming and positive experience. Known for reliability, confidentiality, and a caring approach to every interaction.

Work History

Government Contractor

Services Australia
2021 - 2023
  • Used strong technical management, program management, and cross-group collaboration skills to lead diverse functional teams.
  • Improved project efficiency by streamlining communication between team members and stakeholders.
  • Cultivated a culture of continuous improvement within the team, fostering an environment of innovation and proactive problemsolving.
  • Strengthened relationships with applicants by maintaining open lines of communication and addressing concerns proactively.
  • Championed organizational adherence to industry best practices, upholding a reputation for excellence in government contracting services.
  • Applied variety of strategic frameworks to analyze problems and guide solutions.
  • Developed and implemented onboarding and orientation programs for new employees.

Ward Clerk

Canberra Private Hospital
2020 - 2021
  • Organized paperwork for doctors, nurses, and patients.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
  • Documented latest information in computer system and printed paperwork.
  • Stored and retrieved permanent records on daily basis.
  • Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
  • Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
  • Improved communication among team members by maintaining updated contact lists and facilitating meetings as needed.
  • Elevated overall effectiveness of the ward by consistently monitoring and updating patient boards, ensuring all pertinent information was visible to staff members.
  • Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Processed medical insurance claims and payments.


Receptionist Administrator

ACT Dermatology
2016 - 2020


  • Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective patients.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues' needs or concerns.
  • Collaborated with team members on various projects to achieve goals and improve overall efficiency within the practice.
  • Ensured welcoming environment for patients, contributing to positive first impressions.

Education

Certificate III - Beauty Therapy

CIT
Canberra, ACT

Skills

  • Eagerness to learn
  • Analytical problem-solving
  • Effective time management
  • Detail-oriented approach
  • Effective multitasking
  • Consistent reliability
  • Strong verbal communication
  • Proactive self-starter
  • Collaborative teamwork skills
  • Demonstrated professional conduct

Interests

Passionate about makeup and beauty, with a love for exploring wellness practices and healthy living

Timeline

Government Contractor

Services Australia
2021 - 2023

Ward Clerk

Canberra Private Hospital
2020 - 2021

Receptionist Administrator

ACT Dermatology
2016 - 2020

Certificate III - Beauty Therapy

CIT

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Jessika Dalbon