Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessika Owens

Gold Coast,QLD

Summary

Reliable Real Estate Receptionist with broad experience in managing customer inquiries, coordinating appointments, and supporting real estate agents. Strengths include strong communication skills, ability to multitask effectively, and deep knowledge of real estate industry practices. Significant contributions made in previous roles include streamlining front office operations and improving client satisfaction rates.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Real Estate Receptionist

Remax United
Helensvale, QLD
05.2024 - Current
  • Greeted and welcomed customers in a professional manner.
  • Answered incoming calls and emails promptly and professionally.
  • Organized and maintained filing systems for documents related to real estate transactions.
  • Assisted clients with completing paperwork associated with real estate sales or rentals.
  • Responded to inquiries from potential buyers and tenants regarding properties for sale or rent.
  • Coordinated open house events, including preparing property information packages for prospective buyers and tenants.
  • Coordinated with property management teams to ensure smooth transition of new tenants.
  • Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
  • Coordinated with contractors to ensure timely completion of repairs or renovations.
  • Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
  • Provided support for the leasing team during peak times such as move-ins and move-outs.

Real Estate Receptionist

Oliver Hume
Carrara , QLD
08.2023 - 04.2024
  • Greeted and welcomed customers in a professional manner.
  • Provided administrative support to real estate agents, including scheduling appointments and maintaining databases.
  • Answered incoming calls and emails promptly and professionally.
  • Organized and maintained filing systems for documents related to real estate transactions.
  • Assisted clients with completing paperwork associated with real estate sales or rentals.
  • Maintained office supplies inventory by checking stock levels; anticipating customer needs; placing orders as needed.
  • Created marketing materials such as brochures, flyers, postcards. to promote properties on the market.
  • Managed daily operations of reception area in an organized fashion while adhering to company policies and procedures.
  • Performed other duties assigned by manager or supervisor.
  • Kept track of rental agreements and lease renewals for tenants.
  • Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
  • Updated tenant records and maintained accurate files for all tenants.
  • Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
  • Provided support for the leasing team during peak times such as move-ins and move-outs.

Front of House Employee

Moo Moo's
Broadbeach, QLD
11.2022 - 08.2023
  • Greeted customers and provided friendly customer service.
  • Informed customers of daily specials, menu items, and restaurant policies.
  • Answered phone calls, took reservations, and answered inquiries.
  • Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
  • Organized menus and ensured they were properly stocked at each table.
  • Assisted with seating arrangements to ensure comfortability for guests.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Managed large groups in a timely manner while ensuring satisfaction of all guests.
  • Communicated orders to kitchen staff in an accurate and timely fashion.
  • Checked food quality regularly before serving it to customers.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Performed opening and closing duties such as counting money, organizing supplies.

Team Member

Target
Robina, QLD
03.2017 - 03.2022
  • Assisted customers with product selection and ordering process.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Provided customer service support to ensure satisfaction.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Greeted customers upon entering the store with friendly demeanor.
  • Answered phone calls regarding inquiries about products or services.

Receptionist

Casablanca
Broadbeach, QLD
04.2021 - 11.2021
  • Greeted visitors and provided them with assistance.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.

Team Member

Ambarella
Robina, QLD
04.2020 - 11.2020
  • Greeted customers and provided them with menus.
  • Assisted in seating guests and ensuring they were comfortable.
  • Answered questions regarding menu items, special offers and other restaurant information.
  • Took orders accurately and communicated them to the kitchen staff promptly.
  • Served food and drinks to customers in a timely manner.
  • Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Restocked supplies of condiments, beverages and other items as needed.
  • Maintained knowledge of daily specials and promotions offered by the restaurant.

Education

High School Diploma -

Marymount College
Burleigh Heads, QLD
11-2019

Skills

  • Time management expertise
  • Strong organizational skills
  • Document Management
  • Professional Appearance
  • Scheduling appointments
  • Administrative Support
  • Reception desk management
  • Multi-line telephone operation
  • Mail distribution
  • Spreadsheet tracking
  • Time Management
  • Calm Demeanor
  • Positive and professional
  • Greeting and Seating Clients
  • Store Cleaning
  • Register operation
  • Order Processing
  • Store maintenance
  • POS System Operation

Certification

  • RSA
  • Real Estate License

Timeline

Real Estate Receptionist

Remax United
05.2024 - Current

Real Estate Receptionist

Oliver Hume
08.2023 - 04.2024

Front of House Employee

Moo Moo's
11.2022 - 08.2023

Receptionist

Casablanca
04.2021 - 11.2021

Team Member

Ambarella
04.2020 - 11.2020

Team Member

Target
03.2017 - 03.2022

High School Diploma -

Marymount College

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Jessika Owens