Jessika Seuseu
Bellbird Park,Qld
Summary
Highly motivated sales assistant committed to providing excellent customer service. Organized, reliable, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
17
17
years of professional experience
Work History
Sales Assistant
Lorna Jane
10.2022 - Current
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Receiving and processing shipments and deliveries
Customer Service Representative Operator
BP Fuel Station
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Use of POS and eftpos system
- Money handling
- Restocking of products throughout store
- Upkeep of store presentation
Restaurant Manager
Pepes Mexican Restaurant
01.2007 - 01.2021
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Planning menus
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Promoting and marketing the business
- Overseeing stock levels
- Ordering supplies
- Producing staff rotas
- Handling customer enquiries and complaints
- Taking reservations
- Greeting and advising customers
- Problem-solving
- Preparing and presenting staffing/sales reports
- Keeping statistical and financial records
- Assessing and improving profitability
- Setting targets
- Handling administration and paperwork
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives
- Making improvements to the running of the business and developing the restaurant.
Health Services Assistant
Aveo Group - Springfield
01.2020 - 01.2022
- Assisting ward nurses with daily tasks
- Ensured a clean working environment
- Patient Centered Care
- COVID-19 visitor screening tasks
- Checking visitor temperatures
- Checking for covid-19 symptoms
- Engaging & assisting residents.
Health Services Assistant
Mater Public Hospital Clinical Placement
01.2019
- Assisting ward nurses with daily tasks
- Ensured a clean working environment
- Patient Centered Care
- Walk non-ambulant patients
- Bathe & dress non-ambulant patients
- Assist with patients personal hygiene & grooming
- Assist patients with their meals
- Ensure patients sheets & room is clean
- Conduct patient special duties.
Education
RSA -
CFT International
01.2021
Certificate III in Health Services Assistant -
Mater Education
01.2019
HLTAID003 - Provide First Aid -
Hand Hygiene Australia (Online)
01.2019
Hand Hygiene Certificate -
Mater Education
01.2019
Skills
- Observant & able to identify risks & address them in a timely manner
- Excellent at prioritizing tasks effectively
- Effectively manage a fast past work environment
- Ability to work flexibly to support the needs of the organization
- Strong problem-solving capabilities
- Excellent leadership skills
- Active Listening skills
- Exceptional Communication skills
- Computer skills
- Excellent Customer Service skills
- Interpersonal skills to relate with staff & customers
- Management skills
- High level of Problem-Solving skills
- Time Management
- Transferable skills
References
- Lisa Kay 0468 401 715
- Steven Hubner 0433 572 527
- Ashleigh Mitchell 0428 711 827
Timeline
Sales Assistant
Lorna Jane
10.2022 - Current
Customer Service Representative Operator
BP Fuel Station
10.2022 - Current
Health Services Assistant
Aveo Group - Springfield
01.2020 - 01.2022
Health Services Assistant
Mater Public Hospital Clinical Placement
01.2019
Restaurant Manager
Pepes Mexican Restaurant
01.2007 - 01.2021
RSA -
CFT International
Certificate III in Health Services Assistant -
Mater Education
HLTAID003 - Provide First Aid -
Hand Hygiene Australia (Online)
Hand Hygiene Certificate -
Mater Education
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