Jessirey Buaya
Customer Service Representative
Kensington,NSW
Summary
Dedicated Customer Service Representative with knowledge of service delivery and proven multitasking abilities. Committed to providing high-quality service for superior guest experiences in order to increase profitability and drive business results. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
General Virtual Assistant
Upwork Global Inc.
06.2016 - Current
- Completed administrative tasks by performing extensive web research, transcription and data entry.
- Updated tracking Excel spreadsheets with latest product and price point information.
- Analyzed, cross referenced, and compiled data to prepare comprehensive reports for management.
- Performed research to collect and record industry data.
- Transcription of audio files to readable files for client's easy access.
Technical Support Representative (Tier II)
Telstra International Philippines
02.2015 - 10.2015
- Worked within a team headed by the Team Leader delivering high-quality customer service to all Telstra customers.
- Ensured that customers having phone device issues are properly troubleshoot and resolved.
- Assist customers with concerns about their prepaid and postpaid plans.
- Walked through with customers on how to use Telstra app and other services.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Service Representative (CSR)
Calltek Center International Inc.
01.2014 - 02.2015
- Worked flexible hours; night, weekend, and holiday shifts.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Maintained excellent attendance record, consistently arriving to work on time.
- Handled 50-100 calls per day to address customer inquiries and concerns.
Education
High School Diploma -
University of San Jose - Recoletos
Basak Pardo, Cebu City, Cebu, Philippines 06.2005 - 03.2009
Skills
Customer Service
Methodical Multitasking
Customer relations and communications
Spreadsheet management
Administrative support
Document conversion
Database administration
Transcription and dictation
Accomplishments
- Awarded with "Best in Deportment" certificate consistently from First to Fourth Year High School
- Achieved "Best Agent of the Month" award for consistently providing excellent customer service
- Attained the Highest FCR (First Call Resolution) score among the team for providing complete resolution on customer's first call
Timeline
General Virtual Assistant
Upwork Global Inc.
06.2016 - Current
Technical Support Representative (Tier II)
Telstra International Philippines
02.2015 - 10.2015
Customer Service Representative (CSR)
Calltek Center International Inc.
01.2014 - 02.2015
High School Diploma -
University of San Jose - Recoletos
06.2005 - 03.2009