Jesslyn Ellis
Porepunkah,VIC
Summary
Friendly, outgoing, enthusiastic, highly motivated and attentive.
Well organized, punctual, efficient and upbeat attitude, attention to detail.
Hard working, physically fit, Personable, dedicated and creative . Focused and versatile team member
Overview
12
12
years of professional experience
Work History
Grocery Register Operator
Ritchies IGA Bright
11.2023 - Current
- Handled cash transactions with accuracy and integrity, ensuring proper cash handling procedures were followed.
- Stayed up-to-date on current promotions and store policies to provide customers with accurate information during transactions.
- Safeguarded sensitive information through diligent adherence to privacy policies when processing personal data in transactions.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked with floor team and managers to meet wide range of customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Processed various payment methods, including cash, credit cards, coupons, and gift cards for seamless transactions.
- Provided excellent customer service through attentive listening skills and prompt problem resolution.
- Enhanced customer satisfaction by providing efficient and accurate register operations.
- Supported store cleanliness efforts by keeping the register area tidy throughout the day.
- Communicated effectively with coworkers to ensure smooth transitions between shifts at the register station.
- Collaborated with team members to maintain a positive work environment and support store goals.
- Balanced cash drawers at the end of each shift, confirming all financial records were accurate and complete.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced shopping experience, provided product information and location assistance.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Operator
Carter Holt Harvey
12.2020 - Current
- Kept accurate records of defective units or products
- Set up machines to start production and control machine settings
- Inspected products with measuring tools
- Maintained safe isolation techniques to shut down machines
- House keeping
- Fed raw materials /veneers into machines including dryer
- Made sure products were produced on time and in good quality
- Organised work area by cleaning and removing hazards
- Inspected products and machines to maintain quality and efficiency
- Examined incoming materials and compared to documentation for accuracy and quality
- Performed general equipment maintenance to minimize downtime
- Prepared reports and documented day-to-day production processes
- Calibrated machines to maintain productivity levels and adhere to quality standards
- Tested products for functionality or quality and troubleshot problems
- Set up machines to start production cycles and controlled machine settings.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Performed quality checks to identify finish discrepancies.
- Assisted with equipment startups and machine installation tasks.
- Conducted inspection of in-process or finished product.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Kept accurate records of defective units or products.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Fed raw materials and components into semi-automated machines according to production needs.
- Fed raw materials into machines.
- Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
Barista
Dingo Dell Cafe
06.2013 - 12.2019
- Delivered exceptional level of service to customers, listening to concerns and answering questions
- Demonstrated respect, friendliness and willingness to help wherever needed
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, arriving to work ready to start immediately
- Maintained supply levels in customer area to meet demands
- Learned menu preparation and off-label items to meet customer needs
- Maintained and operated espresso machines, coffee pots and other equipment
- Engendered customer loyalty by remembering personal preferences
- Cleaned counters, machines, utensils and seating areas daily
- Cultivated ability to recall customers' names and address each by name
- Maintained regular and consistent attendance and punctuality
- Prevented infections and maintained professionalism by cleaning and sanitizing work areas
- Made and served specific café beverages daily with quality and consistency
- Prioritised orders while managing interruptions
- Completed successful daily cash audits to balance drawers at end of shift
Barista
Punkah Pantry
08.2015 - 05.2018
- Learned menu preparation and numerous off-label drinks to meet all customer needs
- Constantly expanded personal knowledge of coffee styles and varieties
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales
- Used cash registers and POS systems recording customer orders and compute bills
- Resolved guest complaints to maintain customer satisfaction
- Collaborated with kitchen staff
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Greeted new customers, discussed specials, took orders and built positive connections with guests
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
- Checked identification to enforce age regulations for alcoholic beverages
- Carried out opening, closing and change over duties to keep business running efficiently and teams ready to meet customer needs
- Monitored guests for intoxication and reported concerns to management, contributing to safe and welcoming environments for all patrons
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences
- Kept server areas clean and stocked during service hours to increase efficiency while working tables
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Developed and demonstrated skillful and creative latte art to engage customers
- Engendered customer loyalty by remembering personal preferences and allergy informational
- Cleaned counters, machines, utensils and seating areas daily
- Maintained regular and consistent attendance and punctuality
- Recommended products based on understanding of individual customer needs and preferences
- Pleasantly interacted with customers during hectic periods to promote a positive environment
- Memorized recipes for coffee beverages and menu items
- Sanitised equipment, wiped counters and tables to prevent spread of germs
- Listened to customer requests and personalized, delicious beverages to improve sales
- Constantly expanded personal knowledge of coffee styles and varieties
- Developed and demonstrated skillful and creative latte art to engage customers
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily
Education
Provide First Aid - Myrtleford
Alpine Institute
Myrtleford, VIC01.2023
Diploma - Small Business Management
La Trobe University
Wodonga, NSW2014
Diploma - Small Business Management
La Trobe University
Wodonga, NSW2012
High School Diploma -
Bright P- 12 College
Bright, VIC2000
Skills
- Identification Checks
- Perform quality checks
- Monitor production process
- Follow safety procedures
- House keeping
- Operate Mill equipment from computer and console
- Daily transaction summarising
- Basic math skills
- Cash register systems
- POS Systems
- Payment collection
- Credit card processing
- Refunds and exchanges
- Good telephone etiquette
- Multitasking Abilities
- Good Listening Skills
- Verbal And Written Communication
- Machine Setup and Shutdown
- Reading and Determining Measurements
- Knowledge of Production Processes
- Preventative Maintenance
- Line Work
- Safe Machine Operation
- Customer Service
- Safety Protocols
- Effective Communication
- Operational Efficiency and Safety
- Manufacturing Procedures
- Teamwork and Collaboration
- Quality Inspections
- Securing Materials
- Raw Material Loading
- Measuring Tools
- Checking and Gauging
- Operate Machinery
- General Housekeeping
- Personnel Protection
- Inspect Parts
- Identifying Flaws
Timeline
Grocery Register Operator
Ritchies IGA Bright
11.2023 - Current
Operator
Carter Holt Harvey
12.2020 - Current
Barista
Punkah Pantry
08.2015 - 05.2018
Barista
Dingo Dell Cafe
06.2013 - 12.2019
Provide First Aid - Myrtleford
Alpine Institute
Diploma - Small Business Management
La Trobe University
Diploma - Small Business Management
La Trobe University
High School Diploma -
Bright P- 12 College
Similar Profiles
Noah SmythNoah Smyth
Retail Assistant at Ritchies IGARetail Assistant at Ritchies IGA
Charlize DayCharlize Day
Customer service Cashier + Customer service supervisor at Ritchies IGA supermarket Tower hillCustomer service Cashier + Customer service supervisor at Ritchies IGA supermarket Tower hill
Aeshra DavidAeshra David
Retail Assistant at Ritchies SUPA IGA Plus LiquorRetail Assistant at Ritchies SUPA IGA Plus Liquor