Jessica-Anne (Jess) Rivas
Maryborough,QLD
Summary
Former retail worker seeking to join your team.
Experienced customer service, bringing outstanding performance working with others to meet common goals and customer satisfaction. Eager and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Team Member
Officeworks
Hervey Bay, QLD
11.2015 - 11.2023
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to process payments and issue receipts.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using binding machine to complete customer job requests.
- Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Retail Assistant
Fraser Shores IGA
Hervey Bay
08.2012 - 03.2014
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
Education
Certificate Of Completion - Responsible Service of Alcohol
Clear To Work
2022
Certificate Of Completion - Barista Basics
Clear To Work
2022
Certificate Of Completion - Cocktails And Spirits
Clear To Work
2022
Certificate Of Completion - Beer Knowledge
Clear To Work
2022
Certificate Of Completion - Wine Knowledge
Clear To Work
2022
Completion Of Year 12 Certificate -
Urangan State High School
Urangan, QLD2013
Certificate II - Business
Urangan State High School
Urangan, QLD2013
Skills
- Customer Service Skills
- Cash Management Abilities
- Basic Computer Knowledge (inc Microsoft Office)
- Safety Understanding
- Attention to Detail
- Stocking and Replenishing
- COVID Cleaning
- Teamwork and Collaboration
- Safe Work Practices
References
Michael Bateson - 07 4197 9500
Co-ordinator - Officeworks Hervey Bay, QLD
Rebecca Nightingale - 07 4197 9500
Co-ordinator - Officeworks Hervey Bay, QLD
Kathleen Sugden - 0458 809 323
Personal Reference - Former Co-Worker
Timeline
Team Member
Officeworks
11.2015 - 11.2023
Retail Assistant
Fraser Shores IGA
08.2012 - 03.2014
Certificate Of Completion - Responsible Service of Alcohol
Clear To Work
Certificate Of Completion - Barista Basics
Clear To Work
Certificate Of Completion - Cocktails And Spirits
Clear To Work
Certificate Of Completion - Beer Knowledge
Clear To Work
Certificate Of Completion - Wine Knowledge
Clear To Work
Completion Of Year 12 Certificate -
Urangan State High School
Certificate II - Business
Urangan State High School