Jesun Uddin Mazumder

• Lead and mentor technical experience team
• Owned end to end technical integration process
• Designed and implemented internal support tools and workflow
• Resolve issues raised in Inkybay and customers Shopify themes
• Acted as strategic advisor for complex support team issues
• Acted as the head on the cross-functionality work between teams
• Facilitated live technical meetings and client walkthrough along with providing support through tawk to.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Providing support through tawk to and live meeting along with ticketing system and email.
• Front End Development for Websites in Shopify
• Resolving complex issues related to customization, integration
• Resolving Shopify theme related issues
• Cross functionality work with developers and clients
• Mentoring junior team members, sharing best practices and fostering a culture of continuous learning and innovation
• Customizing app interface/theme by using backend tools
• Efficiently managed and executed all tasks forwarded to the technical team.
• Testing new app and existing apps new features.
• Resolve issues raised in Inkybay app

• Provide technical support through tawk to, live meeting and ticketing system.
• Front End Development for Websites in Shopify
• Working on product page/design lab and do customization using CSS
• Customizing app interface/theme by using backend tools and CSS
• Apply different restriction and do customization in shopify themes
• Testing apps new features (Quality Assurance)
• Providing Technical Support Regarding Inkybay & Multivariants App
• Update Internal Database
• Analyzing & Reporting App Malfunctions
• Always Keep Track of Apps Smooth Running
• Creating Technical Presentation & Documentation

• Plan and work on IT related projects
• Create different MIS report as per management
• Ensure day to day activities for IT operations
• Email setup and mail server management
• Implementation, operation and maintain Office365
• Working on CCTV surveillance system and its projects

Ensure smooth operations of office IT related devices

• Collaborated with team members to achieve shared goals, fostering a positive work atmosphere.