Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesus Marallag

Manly,QLD

Summary

Dynamic ICT person with extensive experience, excelling in information security and network administration. Proven track record in enhancing system reliability and performance through strategic upgrades and proactive troubleshooting. Strong analytical thinking and mentorship skills foster team development and drive continuous improvement in IT support services.

Overview

34
34
years of professional experience

Work History

ICT Senior Systems Analyst

EPIC Assist
10.2023 - Current

This position reports to the Head of ICT/Chief Information Security Officer (CISO). The role is responsible for management, maintenance, support and monitoring of company's Information Security, ICT infrastructure, ICT support functions, ICT Project Initiative, and Application management and support. The role also supervises, mentors, and coaches ICT Systems Analysts and is the point of escalation. This role closely interacts with
senior leadership, internal and external stakeholders, including external ICT providers in delivering these services. The role is critical in supporting the highest levels of information security, applications, systems, and infrastructure availability.

IT Coordinator

EPIC Assist
05.2008 - 09.2023

This position reports to the Chief Finance Officer (CFO). The role is responsible for management, maintenance, support and monitoring of company's Information Security, ICT infrastructure, ICT support functions, ICT Project Initiative, and Application management and support. The role also supervises, mentors, and coaches ICT Support staffs and is the point of escalation. This role closely interacts with senior leadership, internal and external stakeholders, including external ICT providers in delivering these services. The role is critical in supporting
the highest levels of information security, applications, systems, and infrastructure availability.

Technical Support Manager

Aboitiz Transport System Corporation
01.2006 - 12.2007

This position reports to directly to Chief Information Officer. Responsible for the daily operation of the Data Centre , Email Messaging and Network groups ensuring the availability resources is at the highest level in support of the business.


Senior Systems Engineer

Aboitiz Transport Systems Corporation
01.2000 - 12.2005

This position reports to Technology Architecture Manager.

Main responsibility of the role is to ensure highest availability of Enterprise Messaging and Network resources in support of the business.


Technical Support Engineer

Aboitiz and Company
01.1997 - 12.1999

This role reports to a manager. Responsible for level 1 end-user support, network, servers, email and backup administration.

College Instructor

University of Saint Louis Tuguegarao
01.1992 - 12.1996

This role reports to the Dean of Technology and Engineering. The role is to help the students learn the various subjects in the curriculum by facilitating classroom discussions, encouraging critical thinking and active participation among students.

Education

Bachelor of Science - Computer Engineering

Adamson University
Manila, Philippines
06-1992

Skills

  • Active Directory administration
  • Group policy administration
  • Windows server virtualisation management
  • Management of DHCP and DNS
  • Software patch management (WSUS, Connectwise Automate, Windows Autopatch)
  • Network infrastructure management (Fortigate routers, Ubiquiti network switches and access points)
  • Management of Azure AD environments
  • Endpoint protection administration (MS Defender Antivirus, Threatlocker application and storage control, Zscaler Internet Access)
  • Microsoft 365 Security management (Microsoft Defender)
  • Microsoft 365 Compliance and Identity management (Intune, Purview, Identity)
  • Microsoft 365 Collaboration and Communication tools management (Exchange, Sharepoint, Teams)
  • Information Security management (compliance with ISO27001 and Right Fit for Risk (RFFR) requirements

Timeline

ICT Senior Systems Analyst

EPIC Assist
10.2023 - Current

IT Coordinator

EPIC Assist
05.2008 - 09.2023

Technical Support Manager

Aboitiz Transport System Corporation
01.2006 - 12.2007

Senior Systems Engineer

Aboitiz Transport Systems Corporation
01.2000 - 12.2005

Technical Support Engineer

Aboitiz and Company
01.1997 - 12.1999

College Instructor

University of Saint Louis Tuguegarao
01.1992 - 12.1996

Bachelor of Science - Computer Engineering

Adamson University
Jesus Marallag