Jesusa van den Berg
Quinns Rocks,Australia
Summary
Knowledgeable training leader with proven skills in program and team management. A hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Housekeeping Quality & Training Manager/2IC Manager
SILK Hospitality/Crown Towers Perth
Perth
01.2022 - Current
- Provided recruit team members with the Crown Quality Brand Standards
- Handled hiring, rostering, training, and performance evaluation of housekeeping employees
- Ensure the team is trained, motivated and focused
- Conducted daily inspections of guest rooms and public spaces and ensured optimal performance standards were achieved
- Ensure policies and operating procedures are followed
- Plan and prepare employee work schedules.
- Mentored team members to succeed and advance within department and company.
- Maintained up-to-date knowledge of learning technologies and trends.
- Delegated work to staff, setting priorities and goals.
Housekeeping Supervisor /2IC Manager
AHS Hospitality/Crown Metropol Perth
Perth
03.2021 - 01.2022
- Supervising housekeeping team members performing their duties according to standards
- Assisted in training new staff members
- Coordinate with team daily task assignment
- Special tasks to check VIP rooms and Villas.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Practiced safe work habits and wore protective safety equipment.
Front Office Coordinator
Ramada Vetroblu Wyndham Hotels Scarborough
Scarborough
10.2020 - 01.2021
- Greet and welcome guests with a smile and professional conversation
- Checked in and out guests confidently, professionally, and friendly
- Responded to telephone and in-person requests for information, entered reservations, and handled guest requests promptly
- Coordinate with housekeeping to ensure all special requests are handled promptly
- Answer guest questions about hotel amenities and provide information about local businesses or attractions that may be interesting
- Complete daily checklist of chores.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Attended training sessions to stay updated on new policies and procedures.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Ensured accuracy of data entry into the computer system.
- Responded to customer inquiries via telephone or email in a professional manner.
- Greeted and welcomed guests upon arrival.
- Managed front desk operations during shifts worked.
- Processed payments from clients in a timely manner.
Housekeeping Manager
SILK Hospitality/Sage Hotels WA
10.2019 - 10.2020
- Manages housekeeping staff and is responsible for the day-to-day operations of the housekeeping department
- Hire, rostering, training, and performance evaluation of housekeeping employees
- Ensure the team is trained, motivated and focused
- Conducted daily inspections of guest rooms and public spaces and ensured optimal performance standards were achieved
- Ensure policies and operating procedures are followed
- Plan and prepare employee work schedules.
- Established cleaning standards for all departments within the hotel property.
- Coordinated maintenance activities with outside contractors as required.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Performed quality control inspections for guest rooms and public areas.
- Implemented cost-saving measures to reduce operating expenses.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Resolved customer complaints in a timely manner.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
Housekeeping Supervisor
SILK Hospitality/Crown Towers Perth
Perth
05.2019 - 10.2019
- Supervising housekeeping team members performing their duties according to standards
- Assist in training new staff members
- Coordinate with team daily task assignment
- Special tasks to check VIP rooms and Villas.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Education
Bachelor of Science in Hotel and Restaurant Management (BSHRM) -
University of Cebu
Completed Certificate III in Individual Support in (Ageing) -
Flex Training Services
Completed National Certificate II in Housekeeping -
BMC College
Skills
- Training Management
- Presentations
- Eye for detail
- Deep cleaning expertise
- Excellent communication skills
- Team player
- Time management
- Leadership Skills
- Guest experiences
- Training Methods
- Staff presentations
- Verbal and writing communication
- New Hire Training
- Decision-Making
- Staff Development
- New Employee Training
- Leadership training
- Virtual Training
- Coaching and Mentoring
References
Available upon request
Timeline
Housekeeping Quality & Training Manager/2IC Manager
SILK Hospitality/Crown Towers Perth
01.2022 - Current
Housekeeping Supervisor /2IC Manager
AHS Hospitality/Crown Metropol Perth
03.2021 - 01.2022
Front Office Coordinator
Ramada Vetroblu Wyndham Hotels Scarborough
10.2020 - 01.2021
Housekeeping Manager
SILK Hospitality/Sage Hotels WA
10.2019 - 10.2020
Housekeeping Supervisor
SILK Hospitality/Crown Towers Perth
05.2019 - 10.2019
Bachelor of Science in Hotel and Restaurant Management (BSHRM) -
University of Cebu
Completed Certificate III in Individual Support in (Ageing) -
Flex Training Services
Completed National Certificate II in Housekeeping -
BMC College
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