JESUS EMMANUEL TINIO MAGNO
LEPPINGTON,NSW
Summary
Dynamic operations supervisor with a proven track record at Bunnings, enhancing operational efficiency and achieving high customer satisfaction. Skilled in performance evaluation and team leadership, I excel in workload management and safety compliance, fostering a positive work environment while driving productivity and accountability within diverse teams.
Operations professional with proven expertise in optimizing workflows and enhancing productivity. Strong leadership skills with focus on team collaboration and achieving results. Known for flexibility and reliability in adapting to changing operational needs. Proficient in process improvement, resource management, and conflict resolution.
Overview
14
14
years of professional experience
Work History
Supervisor of Operations
Bunnings
11.2021 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Behavioral Therapist
NDIS
03.2021 - 01.2024
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Collected and analyzed data on client performance, adjusting treatment plans accordingly to maximize progress towards goals.
Store Manager
M & A Nanos Pyt Ltd
08.2018 - 04.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Customer Service Representative
Well Healed Shoes
01.2014 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Clinical Nurse
Municipal Health Office
04.2011 - 01.2013
- Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
- Responded to patient emergencies to provide prompt and correct intervention .
- Educated patients and families to increase understanding of condition and best ways to manage.
- Collaborated with interdisciplinary teams for optimal patient outcomes and efficient care coordination.
- Administered medications and treatments to manage patient's condition.
- Utilized advanced assessment skills to identify early indications of deterioration in a patient''s condition, enabling prompt intervention when needed.
- Ensured accurate documentation of all patient records, contributing to improved quality assurance measures.
Education
Diploma of Education - Business Administration
Australian Ideal College
Sydney, NSW08-2015
Certificate IV - Business Administration And Management
Australian Ideal College
Sydney, NSW11-2014
Certificate III - Business Administration And Management
Western Sydney Institute
Mount Druitt, NSW03-2014
Certificate III - Early Childhood Care And Education
WSI Tafe
Kingswood, NSW08-2013
Bachelor of Science - Nursing Practice
Bachelor of Science in Nursing
Nueva Ecija Colleges, Philippines04-2009
Skills
- Performance evaluation
- Workload management
- Customer satisfaction
- Operational efficiency
- Time management
- Safety compliance
- Team leadership
- Safety procedures
- Task delegation
- Operational planning
- Decision-making
- Health and safety compliance
Timeline
Supervisor of Operations
Bunnings
11.2021 - Current
Behavioral Therapist
NDIS
03.2021 - 01.2024
Store Manager
M & A Nanos Pyt Ltd
08.2018 - 04.2021
Customer Service Representative
Well Healed Shoes
01.2014 - 07.2018
Clinical Nurse
Municipal Health Office
04.2011 - 01.2013
Diploma of Education - Business Administration
Australian Ideal College
Certificate IV - Business Administration And Management
Australian Ideal College
Certificate III - Business Administration And Management
Western Sydney Institute
Certificate III - Early Childhood Care And Education
WSI Tafe
Bachelor of Science - Nursing Practice
Bachelor of Science in Nursing
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