Summary
Overview
Work History
Education
Skills
Websites
Languages
Volunteering
Timeline
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JESUS GOMEZ DIAZ

Glebe,NSW

Summary

An innovative and multi-task individual studying abroad at University of Technology Sydney (UTS) and currently studying a Master of Commerce. Bachelor of Arts in International Affairs focus on the private sector and possess expertise working with international organizations by doing market research and managing listing products for e-commerce operations in different markets. 2 years of experience in costumer service. Jobs as cashier, waiter, and sales assistant. Also, strong expertise in develop social media content and marketing research for small business.

Overview

3
3
years of professional experience

Work History

E-commerce Operations Specialist

Mad Engine Global, LLC
11.2022 - 07.2023
  • Responsible for……
  • Upload licensed designs from different brands to Amazon Merch On Demand page and manage listings of different countries.
  • Collect, input, and verify integrity of data in master catalogs, product uploads, and financial selling reports
  • Build packages for E-commerce channels and verify correct statuses have been located
  • Do Search Engine Optimization (SEO) by writing keywords of licensed products and increased sales by 20%.
  • Excellent communication skills, both verbal and written
  • Passionate about learning and committed to continual improvement
  • Organized and detail-oriented with strong work ethic
  • Identified issues, analyzed information and provided solutions to problems

Social Media Manager

Red Baron Skate Shop Ensenada
01.2021 - 01.2022

Responsible for……

  • Create digital content for social media about store apparel and new arrivals. Produce creative reels and videos for Instagram and TikTok.
  • Performed Costumer service within physical store and trough social media accounts and pushed in 300 followers.
  • Increased and Managed paid and non-paid advertising.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media
  • Oversaw social media presence and aligned posts to include branding and trending ideas
  • Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies

Waiter

Green Lover Restaurant
01.2021 - 01.2021
  • Responsible for……
  • Serve food and drinks, manage over 20 costumers per day.
  • Performed Cashier responsibilities
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Processed orders and sent to kitchen employees for preparation
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Used cash registers and credit card machines to cash out customers

Education

Master of Arts - Business

Xochicalco University (Universidad Xochicalco)
Ensenada, Mexico
09.2024

Business

University of Technology Sydney
Sydney, NSW
11.2023

Bachelor of Arts - International Affairs, Economy and Political science

Autonomous University of Baja California (Universidad Autónoma De Baja California)
Ensenada, Mexico
12.2021

Skills

  • Money Handling
  • Content Creator
  • Issue Resolution
  • Cleaning and Sanitizing
  • Verbal and Written Communication
  • SEO specialist
  • Order Taking
  • Customer Service Excellence
  • Office operations
  • To-go order preparation
  • Menu presentation
  • Dining area maintenance
  • Guest relations

Languages

English
Full Professional
Spanish
Native or Bilingual
Japanese
Elementary

Volunteering

Global Shapers 

I am an official member of Global Shapers Community, an initiative of the World Economic Forum where we organize projects that address the needs of our community to achieve the UN Sustainable Development Goals. As part of the Ensenada Hub, I volunteered organizing conferences about water pollution in my city and I work as community manager for the official social media pages of the hub.  

Timeline

E-commerce Operations Specialist

Mad Engine Global, LLC
11.2022 - 07.2023

Social Media Manager

Red Baron Skate Shop Ensenada
01.2021 - 01.2022

Waiter

Green Lover Restaurant
01.2021 - 01.2021

Master of Arts - Business

Xochicalco University (Universidad Xochicalco)

Business

University of Technology Sydney

Bachelor of Arts - International Affairs, Economy and Political science

Autonomous University of Baja California (Universidad Autónoma De Baja California)
JESUS GOMEZ DIAZ