Overview
Work History
Skills
Certification
Accomplishments
Timeline
Generic

Jet Liberson

Spring Farm,NSW

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Service Delivery Manager

U-Go Mobility
Sydney, NSW
04.2024 - Current
  • Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
  • Conducted regular meetings with staff members to discuss progress, challenges, and goals.
  • Oversaw hiring process for new employees in order to ensure compliance with company standards.
  • Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
  • Visited regional locations to verify full functionality and operational effectiveness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.

Operations Manager

U-Go Mobility
Kingsgrove, NSW
07.2023 - Current
  • Managed service delivery expectations and KPI's
  • Reviewing and establishing policies and strategies for resource allocation and infrastructure while managing service delivery expectations.
  • Overseeing 130+ staff members for Route and Charter bus services
  • Overseeing roster pick project for bus driver lines of work and relaying relevant changes to Network Planning.
  • Consistently meeting company and department objectives within budget and time constraints.
  • Identifying opportunities to reduce cost and improve productivity.
  • Implementing on-the-job training activities to cross-train employees on various tasks.
  • Directed investigations to verify and resolve on road accidents and incidents, including disciplinary meetings and resolutions.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Built a strong operational team to meet process and production demands.
  • Presented performance and productivity reports to supervisors.
  • Enforced federal, state, local and company rules for safety and operations.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Conducted employee observations and documented findings.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Created detailed reports on the performance of individual departments within operations.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

Service Delivery Officer

Transdev
South Granville, NSW
01.2021 - 05.2022
  • Staff management, delegation of daily tasks and liaising between internal and external stakeholders to maintain the efficiency of bus fleet and shift coverage
  • Enforcing company policies, answering driver queries and training new personnel.
  • Identifying operational and performance issues and working with SDM to resolve concerns.
  • Completing on time running reports and analyzing each report to decide where improvements can be made.
  • Coordinating services with external companies to check whether utility installations were completed on schedule.
  • Incident reporting and dispute management using CCTV and complaints frame work as guideline.
  • Organising and maintaining payroll information by entering data, deleting errors, calculating and collecting information.

Yardsman

Transdev
Camellia & Granville, NSW
10.2018 - 01.2021
  • Fleet allocation for drivers during morning peak
  • Maintained cleanliness and functionality of workshop and yard.
  • Vehicle, yard and interchange maintenance.
  • Internal stake holder management between service deliver officers and mechanic services
  • Adhoc duties

Skills

  • Experience in leadership
  • Rostering for drivers and maintenances staff
  • Fleet management and allocations
  • Progress tracking for on time running
  • Team management
  • Team building
  • Content management expertise
  • Content generation and asset management
  • Brand development and awareness
  • Reporting for internal and external stakeholders
  • Conflict resolution
  • Clerical and data entry duties
  • First Aid/CPR
  • People skills
  • Microsoft Office
  • Performance Reporting
  • Maintenance Planning
  • Organizational Management
  • Incidents Management
  • Performance Monitoring
  • Schedule Oversight
  • Employee Motivation
  • Process Improvement Strategies
  • Operational Efficiency
  • Budgeting and Forecasting
  • Process Improvements
  • Maintaining Compliance
  • Operations Oversight
  • Team Building/Leadership
  • Performance Management
  • Decision-Making

Certification

  • Fatigue Management - Heavy Vehicle
  • First Aid
  • Fire Warden

Accomplishments

Transdev Australasia Team of the year award for 2021 winners

Timeline

Senior Service Delivery Manager

U-Go Mobility
04.2024 - Current

Operations Manager

U-Go Mobility
07.2023 - Current

Service Delivery Officer

Transdev
01.2021 - 05.2022

Yardsman

Transdev
10.2018 - 01.2021

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Jet Liberson