Angelina Chou Lee

GAMING/BAR/FUNCTION ATTENDANT

• Enhanced customer satisfaction by promptly addressing concerns and resolving issues professionally.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
• Contributed to revenue growth by upselling room packages, event spaces, and additional services when appropriate.
• Facilitated smooth communication between departments to address issues proactively rather than reactively.

VENUE SUPERVISOR (March 2023 - September 2023)

• Increased team productivity and achieving department goals by implementing streamlined processes and effective communication strategies.
• Provided personalized coaching for staff development and trained staff on best practices for efficient labour.
• Monitored safety procedures to ensure a secure environment for both guests and employees.

WAREHOUSE OPERATOR

• Streamlined order fulfillment for faster turnaround times by optimizing picking and packing procedures.
• Maintained a clean and safe work environment to prevent accidents and facilitate productivity.
• Collaborated with team members for smooth operations during peak hours.
• Demonstrated flexibility in adapting to changes in job duties or shifts when necessary due to fluctuating workload demands.

QUALITY ASSURANCE SUPERVISOR (Sep 2019 - March 2020)

• Improved product quality by implementing rigorous testing processes and protocols.
• Reduced product damages with proper handling techniques and training for warehouse staff.
• Ensured accurate inventory counts through regular audits and meticulous recordkeeping.

LAUREL PRESIDENT/ PRIMARY SECRETARY

• Spearheaded volunteer programs to provide support for underprivileged community members.
• Coordinated disaster relief efforts during natural disasters or emergencies, providing essential aid to affected communities.
• Utilized social media platforms strategically for sharing inspiring stories of faith-based transformations with wider audiences across geographical boundaries.
• Maintained accurate records of service activities, ensuring adherence to organizational guidelines and requirements.