Jet Ruvic Osorio
Sydney
Summary
Highly qualified and passionate professional with extensive experience in diverse fields, currently leveraging strong communication expertise as a Business Development leader at Engagetech, a Global B2B Tech sales company. Over the past 1.5 years having been promoted to a Leader, I have honed my ability to build meaningful client relationships, foster collaboration, and deliver persuasive messaging tailored to diverse audiences.
With a results-oriented and adaptable mindset, I specialize in crafting clear and impactful communications that drive lead generation, enhance client loyalty, and achieve business objectives. Proficient in presenting products and services with a compelling approach, I bring expertise in strategic planning, client engagement, and effective task prioritization to ensure success in freelance projects.
Previously, as a sole trading Personal Trainer, I developed a strong foundation in personalized communication and the importance of initiative, which remains a cornerstone of my professional success. My dynamic skill set includes exceptional verbal and written communication, networking, and the ability to adapt messages to various contexts, making me a strong candidate for freelance opportunities focused on communication.
Overview
9
9
years of professional experience
Work History
Sales Development Representative Leader
Engagetech
06.2023 - Current
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Won new business by articulating full value of company's capabilities to prospects.
- Utilized platforms such as Salesforce to manage sensitive client information and update existing and new client profiles.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Achieved and exceeded monthly and annual sales targets.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained new employees on customer service, money handling and organizing strategies.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Personal Trainer
Anytime Fitness
11.2021 - 04.2023
- Drove client retention, managing daily classes and individual sessions.
- Developed organization systems for personal fitness plans, records and contracts.
- Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
- Increased membership enrollment by using innovative sales and promotional techniques.
Assistant Manager
Anytime Fitness Kings Park
07.2020 - 04.2022
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Promoting complementary products and educating customers about store promotions via running of the social media (instagram)
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Nightfill
Woolworths
02.2021 - 01.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Internship
Hills Sport Highschool
02.2021 - 06.2021
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Supervision of the football and rugby teams, assessing techniques and providing appropriate feedback
- Presented and demonstrated drills
Nightfill
Coles
02.2020 - 01.2021
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Collected assigned merchandise and transported to store floor locations using hand trucks.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Crew Trainer
McDonald's Doonside
04.2016 - 11.2019
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety and customer service.
Education
Bachelor of Science - Exercise & Sports Science
University Of Sydney
11.2022
High School Diploma -
St Andrews College
Certificate III & IV - Certificate III And IV in Fitness
Tafe NSW
No Degree - Boxing Pad Holder
Punch Fit
Skills
- Client Engagement
- Membership Sales
- Relationship development
- CRM tracking
- Customer Retention Abilities
- Salesforce proficiency
- Problem-Solving Strengths
- Account prospecting
- Prospecting Skills
- Performance Improvement
- Customer Relations
- Financial Management
Timeline
Sales Development Representative Leader
Engagetech
06.2023 - Current
Personal Trainer
Anytime Fitness
11.2021 - 04.2023
Nightfill
Woolworths
02.2021 - 01.2022
Internship
Hills Sport Highschool
02.2021 - 06.2021
Assistant Manager
Anytime Fitness Kings Park
07.2020 - 04.2022
Nightfill
Coles
02.2020 - 01.2021
Crew Trainer
McDonald's Doonside
04.2016 - 11.2019
High School Diploma -
St Andrews College
Certificate III & IV - Certificate III And IV in Fitness
Tafe NSW
No Degree - Boxing Pad Holder
Punch Fit
Bachelor of Science - Exercise & Sports Science
University Of Sydney
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