Summary
Overview
Work History
Education
Skills
Volunteer work
References
Timeline
Generic

Jett Tishler

Sydney,New South Wales

Summary

With a background rooted in an Opal Mining family, I bring a strong work ethic and a diverse skill set acquired through experience in, sales, customer service, leadership, retail, hospitality and various corporate roles. I am currently seeking a family-like work environment that offers potential for career progression. I love learning new skills and have the ability to stay calm, cheerful and focused under pressure.

Overview

6
6
years of professional experience

Work History

Team Leader

Checked
Sydney, NSW
06.2024 - Current
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Led a team of 10 individuals in achieving quarterly sales targets, exceeding goals.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Assigned projects and distributed tasks to team members as per area of expertise.

Customer Service & Client Specialist

Checked
Sydney, NSW
07.2023 - 06.2024
  • Processed client orders accurately and efficiently.
  • Scheduled and confirmed customer appointments and delivered timely reminders.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Monitored customer satisfaction levels through surveys and feedback forms.

First Response Assistant

Employsure
Sydney, NSW
06.2022 - 06.2023
  • Served as contact person and source of information to maintain good communication with clients.
  • Gathered and sorted data for inclusion in reports and files.
  • Scheduled and confirmed appointments.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Business Sales Consultant

Employsure
Sydney, NSW
02.2022 - 06.2022
  • Researched and identified potential customers.
  • Generated new business through networking, social media, cold calling, internet resources, targeting specific clients and actively following through with leads.
  • Maintained strong internal relationships and communication prior to and during sales process and transitioned clients seamlessly to operations team post-sale.

Barista

Busy Bee Cafe
Lightning Ridge, NSW
04.2021 - 10.2021
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Operated cash register, collected payments and provided accurate change.
  • Greeted guests with pleasant smile and adequate customer service.

Waitstaff

Morillas Cafe and Bowlo Cafe
Lightning Ridge, NSW
03.2019 - 10.2021
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Calculated correct payment amounts and processed cash and credit card payments.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Bartender

Lightning Ridge District Bowling Club
Lightning Ridge, NSW
03.2019 - 02.2020
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Experience with Keno, Tab and Pokie machines
  • Stocked fridges with beverages

Education

High School Diploma -

Sydney Church Of England Grammar School
North Sydney
11.2018

Skills

  • Appointment Scheduling
  • Multitasking and Prioritization
  • Customer Service-Oriented
  • Reliability
  • Credit Card Operation
  • Handles pressure well
  • Interpersonal skills
  • POS system operation
  • Multi-Line Telephone Skills
  • Reliable and Punctual
  • Documentation and Recordkeeping
  • Customer Relationship Management
  • Prospecting Skills
  • Skills management
  • Lead Generation
  • Adaptability and flexibility
  • Task prioritization
  • Performance management
  • Computer skills

Volunteer work

  • Soup kitchen / St Canice’s kitchen (2023-2024)
  • Starlight Volunteer / Westmead Children’s Hospital (2024-current)

References

Bowlo Cafe, Morillas Cafe

Jett Tishler has been employed with us since March 2019. In this time, Jett has worked at both of our businesses and has learnt barista basics, till operations, receipt of money and basic cleaning ability. Jett has grown and become a reliable, punctual, charismatic and hard worker. He shows great initiative and has great knowledge of the customer service industry. We are sad to see him leave, however he will be a great asset to any work environment. Please do not hesitate to contact me further regarding my recommendation. Regards, Emily Walford, PH 0478827943, Email ewalford94@live.com.au

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Lightning Ridge District Bowling Club

My name is Connie McFarlane and I am the Financial Controller at the Lightning Ridge District Bowling Club, I am providing this employment reference for Jett Tishler. During Jett’s time of employment, he has been employed in a number of roles in our busy Club, including as a bar attendant, bottle shop attendant, gaming room attendant. Throughout his employment Jett has always been willing to offer his assistance to anyone and has had an excellent rapport with the Members and Guests flowing through the doors of our Club. When Jett first joined us, though with little previous bar training, we have found him to be a very fast learner with natural skills necessary to operate within a busy Club. Throughout Jett’s time with us he has proven to be hardworking, confidant, honest and trustworthy young man who has had no problems dealing with irate customers and in difficult situations. And is an absolute pleasure to work with. Being a business in rural NSW, it is difficult at best sourcing reliable and hardworking staff. Jett has shown us that he has these qualities and he will be profoundly missed amongst the Staff and Patrons of our Club. I have no hesitation in providing an employment reference for Jett. I can be contacted at any time to provide further clarification if required. Regards, Connie McFarlane, Lightning Ridge Bowling Club, PH 0419 284 882, finance@lrbc.com.au

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Busy Bee Cafe & Catering

To whom it may concern, I am taking the opportunity to recommend Jett for any hospitality position. He has been with us since we opened in April this year and was our main Barista for majority of the time. He engages well with others and is strongest when working in a group. I believe Jett to be a friendly, hard working and diligent individual. He gets along well with all of our regular customers and continuously shows great morale under pressure. We are disappointed to see him move away, however we know he will be a great fit for any business. I would be happy to provide more information if needed. Cheers, Stevan Kotru, PH 0448255784

Timeline

Team Leader

Checked
06.2024 - Current

Customer Service & Client Specialist

Checked
07.2023 - 06.2024

First Response Assistant

Employsure
06.2022 - 06.2023

Business Sales Consultant

Employsure
02.2022 - 06.2022

Barista

Busy Bee Cafe
04.2021 - 10.2021

Waitstaff

Morillas Cafe and Bowlo Cafe
03.2019 - 10.2021

Bartender

Lightning Ridge District Bowling Club
03.2019 - 02.2020

High School Diploma -

Sydney Church Of England Grammar School
Jett Tishler