Jewel Joy
West Wollongong,NSW
Summary
Motivated and adaptable graduate with dual master’s degrees in project management and supply chain management, supported by practical experience across aged care, warehouse logistics, and retail operations. Proven ability to manage teams, coordinate events, and optimise workflows in both customer-facing and operational environments. Skilled in problem-solving, communication, and time management, with a strong foundation in project planning, supply chain systems, and stakeholder engagement. Eager to apply my academic knowledge and diverse work experience in a professional role that values efficiency, collaboration, and continuous improvement.
Overview
7
7
years of professional experience
Work History
Aged Care Employee
IRT Group
07.2024 - Current
- Collaborate with nurses, allied health professionals, and caregivers to deliver coordinated, person-centered care
- Provide mobility assistance, including transfers, walking support, and safe use of mobility aids
- Deliver respectful and compassionate personal care, supporting residents’ dignity and independence
- Assist with supervised medication administration in compliance with care protocols
- Promote mental well-being through encouragement of social interaction and participation in daily activities
- Support residents with eating and drinking, ensuring dietary requirements and hydration needs are met
- Follow feeding assistance guidelines, including support for residents with special nutritional needs
- Adhere to infection control, manual handling, and workplace health and safety procedures
- Maintain accurate documentation in resident care plans and digital care management systems
- Report changes in resident health, concerns, or incidents promptly to senior care staff
- Comply with aged care standards, organizational policies, and resident rights protocols
- Uphold privacy, confidentiality, and professional conduct in all resident interactions
Assistant in Nursing
Advanced Nursing
04.2023 - 06.2024
- Delivered high-quality care in alignment with aged care standards, organizational policies, and procedures
- Applied safe and effective manual handling techniques to support both resident and staff wellbeing
- Maintained resident dignity, privacy, and rights in all aspects of care delivery
- Accurately documented care activities and procedures in resident records and electronic care systems
- Promptly reported incidents, behavioral changes, and health concerns to supervising nursing staff
- Assisted residents with meals and hydration, ensuring nutritional needs were met
- Followed specific dietary plans and provided feeding support tailored to individual requirements
Environmental Services & Sanitation Assistant
Versatile Property Services Pvt Ltd
08.2022 - 04.2023
- Performed daily cleaning and sanitization of resident rooms, bathrooms, dining areas, and common spaces in accordance with aged care hygiene standards
- Maintained strict infection control procedures, including the use of hospital-grade disinfectants and PPE during outbreak protocols
- Managed safe disposal of general, clinical, and hazardous waste, reducing cross-contamination risks
- Operated and maintained cleaning equipment such as vacuums, floor scrubbers, and steam cleaners efficiently and safely
- Adhered to Work Health and Safety (WHS) guidelines, reporting hazards and incidents promptly
- Ensured all cleaning tasks were completed in line with established schedules and facility protocols
- Provided respectful interaction with residents while maintaining privacy, dignity, and confidentiality
- Restocked supplies and reported inventory needs or equipment faults to supervisors
- Participated in regular training on infection control, manual handling, and workplace safety
- Collaborated effectively with nursing and care staff to support a safe and comfortable environment for residents
Warehouse Executive
DiTS Mattress
01.2021 - 09.2021
- Oversaw daily warehouse operations, including inventory control, stock management, and dispatch coordination
- Monitored incoming and outgoing shipments to ensure accuracy and timely delivery
- Supervised loading/unloading processes and ensured proper handling of goods
- Coordinated with logistics and sales teams to streamline order fulfillment
- Conducted regular stock audits and managed reordering to prevent shortages or overstock
- Ensured compliance with safety regulations and warehouse hygiene standards
- Supervised warehouse staff to improve operational efficiency
- Applied strong organizational and multitasking skills to manage high-volume operations
Store Manager
Anna Bakes and Fries
10.2018 - 12.2020
- Oversaw daily operations, including inventory, staffing, vendor coordination, and customer service
- Supervised a small team, ensuring smooth service delivery and quality control
- Provided excellent service to build a loyal customer base, handle feedback, and resolve complaints effectively
- Managed production schedules, staff rosters, and deliveries to ensure timely service and minimal waste
- Maintained compliance with food safety regulations and sanitation standards in preparation and service areas
- Handled budgeting, pricing, purchasing, and daily cash flow, achieving profitability targets
- Responded quickly to supply issues, equipment malfunctions, and operational challenges
- Built strong relationships with suppliers, customers, and local authorities
- Balanced baking, customer interaction, and management tasks in a fast-paced environment
Education
Master of Project Management -
University of Wollongong
Keiraville, New South Wales08.2024
Certificate III - Individual Support (ageing and disability)
Studywise College
Hornsby, New South Wales04.2024
Master of Supply Chain Management - undefined
University of Wollongong
Keiraville, New South Wales12.2023
Bachelor's - Commerce
St. Benchman's College
Changanassery, Kerala03.2020
Skills
- Project Planning and Coordination
- Supply Chain Operations and Logistics Management
- Inventory Control
- Stock Management
- Warehouse Operation
- Team Leadership
- Staff Supervision
- Customer Service
- Client Relationship Management
- Infection Control
- Manual Handling
- Digital Record-Keeping
- Event Management
- Communication
- Cross-Cultural Communication
- Stakeholder Management
- Fundraising coordination
- Volunteer recruitment
- Team Collaboration
- Time management
- Task prioritization
- Conflict resolution
- Complaint Handling
- Food Safety Compliance
- Community Engagement
- Public Interaction
- Problem-solving
- Workplace Health and Safety Compliance
- Multitasking
- Workflow Optimization
- Elderly care
- Personal hygiene assistance
- Feeding assistance
- Verbal and written communication skills
- Cash management
- Inventory management
Timeline
Aged Care Employee
IRT Group
07.2024 - Current
Assistant in Nursing
Advanced Nursing
04.2023 - 06.2024
Environmental Services & Sanitation Assistant
Versatile Property Services Pvt Ltd
08.2022 - 04.2023
Warehouse Executive
DiTS Mattress
01.2021 - 09.2021
Store Manager
Anna Bakes and Fries
10.2018 - 12.2020
Certificate III - Individual Support (ageing and disability)
Studywise College
Master of Supply Chain Management - undefined
University of Wollongong
Bachelor's - Commerce
St. Benchman's College
Master of Project Management -
University of Wollongong
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