Jeylahn Yildirim
North Parramatta,Australia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Officer (Traineeship)
Booktopia
Rhodes
08.2023 - 06.2024
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Assisted customers with placing orders for products and services.
- Processed payments from customers using point of sale systems.
- Maintained accurate records of customer interactions and transactions.
- Identified potential opportunities to upsell products or services to customers.
- Handled escalated customer complaints and disputes in a professional manner.
- Monitored inventory levels of products available for sale to customers.
- Updated internal databases with new account information as needed.
- Provided general administrative support including filing documents, scheduling appointments.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Collaborated with other departments within the organization on various projects.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
Education
Certificate IV - Business - Customer Service
Australian College of Commerce & Management
Online06-2024
Skills
- Inbound Call Management
- Call Center Operations
- Complaint Handling
- Payment Processing
- Order Management
- Customer Support
- Data Entry
- Account Investigation
Affiliations
- Game development & manages community of 60 people for Table Top Roleplaying Game (TTRpG).
Accomplishments
- Nominated multiple times for student of the month at the Australian College of Commerce & Management.
Languages
Auslan
Professional
Turkish
Limited
Greek
Limited
References
Liam Williams
Customer Service Officer - Team Senior - Booktopia
0468 760 891
Emma McLean
Customer Service Team Leader - Booktopia
0410 431 643
Timeline
Customer Service Officer (Traineeship)
Booktopia
08.2023 - 06.2024
Certificate IV - Business - Customer Service
Australian College of Commerce & Management
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