Learning Spanish
Jezabel Conti Nibali
Piara Waters
Summary
Proven to enhance guest experiences and service quality at Adina Apartment Hotel Perth, I excel in complaint resolution and multitasking. Skilled in policy adherence and customer service, my approach significantly improved satisfaction ratings. Trained staff in key functions, demonstrating dependability and problem-solving abilities.
Overview
10
10
years of professional experience
2
2
year of post-secondary education
Work History
Duty Manager/Front Desk Guest Service Agent
Adina Apartment Hotel Perth
2012.01 - 6 2021
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Managed guest feedback effectively, promptly addressing any negative comments and highlighting positive reviews to motivate staff and maintain a high level of customer satisfaction.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
- Handled guest complaints
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
Fast Food Crew Trainer
Mcdondalds
2008.01 - 2014.01
- Assisted counter staff in packing ready orders and distributing to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
Education
Certificate IV - Broadcasting (Screen, Media, Radio)
South Metro Tafe
Perth 2001.04 -
Certificate IV - Business
South Metro Tafe
Thornlie 2023.07 - Current
Skills
Policy and procedure adherence
Interests
Pilates-Dance-Weight Lifting
Travel-Hiking
Boardgames
References
Jeremy Tan
Business Development Manager - Nesuto Hotels
0430 965 570
bebritesuccess@gmail.com
Hengwah Gajda
Customer Success Specialist - Paxus
0433 610 180
hengwah.gajda@gmail.com
Timeline
Certificate IV - Business
South Metro Tafe
2023.07 - Current
Duty Manager/Front Desk Guest Service Agent
Adina Apartment Hotel Perth
2012.01 - 6 2021
Fast Food Crew Trainer
Mcdondalds
2008.01 - 2014.01
Certificate IV - Broadcasting (Screen, Media, Radio)
South Metro Tafe
2001.04 -
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