Jezabel Radford
Sydney,NSW
Summary
Energetic Sales Support Specialist focused on enabling strong [Industry] sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business.
Overview
16
16
years of professional experience
Work History
Sales Support
Zenith Interiors
02.2022 - Current
- Efficiently process and input quotes into database systems, ensuring accuracy and timeliness
- Manage a high volume of quote entries daily, while collaborating closely with the sales teams to obtain necessary details and specifications for accurate quoting
- Proactively address any discrepancies in quote data to maintain accuracy
- Continuously seek ways to optimize quote entry processes to enhance efficiency
- Coordinate due dates efficiently for large-scale project quotes, ensuring meticulous attention to detail, prioritizing urgent requests to meet strict deadlines and ensure client satisfaction
- Maintain organized records of all project quotes for easy retrieval and reference
- Maintain sample stock for stocktake purposes as well as liaise with priority clients throughout the sales process to ensure access to relevant product samples
- Coordinating sample deliveries and retrievals.
Bottle Shop Attendant
Redcape Group | Liquorstax
08.2018 - 06.2021
- Attached to the Gladstone Hotel in Dulwich Hill my position included a variety of duties ranging from customer service to general day to day maintenance of the premises
- As well as following proper cash handling procedures there was a heavy focus on the regular rotation of stock when on shift.
Showroom Coordinator | Sales Support
Wilkhahn Asia Pacific
08.2016 - 03.2018
- Responsible for the day to day running of Asia Pacific's flagship showroom and office space
- Creating welcoming function spaces within the showroom to host clients whilst demonstrating our products
- This included liaising with caterers for some supplies as well purchasing, preparing and presenting the majority of refreshments offered
- Quote preparation, WHS compliance documentation, server filing and maintenance
- Ensuring all facilities are fully stocked and neatly maintained to ensure the smooth running of the showroom/office space and that all members of the Sales team have easy access to any resources they may require
- Tracking, labelling, storing and if necessary replacing any product samples such as organising the loan of appropriate samples
- This included liaising with high priority clients throughout the sales process to ensure they have access to any product samples relative to their order and arranging the retrieval of samples upon completion of order.
Office Services Assistant and Reception Junior
Lander & Rogers
02.2016 - 11.2016
- Relieving the reception for lunch hours and the evenings
- Answering and transferring calls to the appropriate parties
- Taking accurate messages and passing them along in a timely fashion
- Mailroom duties such as sorting, organising and disturbing mail to the relevant parties approximately every hour
- Personally delivering contracts and sensitive material to various parties around the CBD or organising couriers for interstate matters
- Admin responsibilities such as restocking stationary and printing areas
- Keeping any shared office spaces clean and organised for future use
- Attention to detail, a high level of organization and great communication skills were essential for this role.
Bartender and Bar Supervisor
The Forresters, Surry Hills
02.2015 - 01.2016
- Maintaining RSA and RCG standards at all times as well as a high level of customer service
- Serving customers at the bar a variety of beverages including cocktails from both classic and house lists while maintaining the general cleanliness of venue, including bathrooms, gaming areas and courtyards
- Opening and closing of bar and food service area
- Serving seated diners, running food from kitchen, clearing and cleaning tables
- Taking deliveries and rotating stock, setting up venue for booking or special events
- Poker machine payouts and customer service.
Club Supervisor
Club 77 & The Carriage Room Cocktail Lounge
11.2013 - 02.2015
- As the Bar Supervisor I was expected to ensure the bar runs smoothly
- I was responsible for any duties related to opening, closing and service of the bar including RSA matters, I was also responsible for the performance of any other employees when the manager is otherwise engaged
- My duties range from: Maintaining a high level of service in all areas
- Opening and setting up Bar
- Stocking display fridges and spirit shelves as well as rotating stock in store room
- Including all cleaning tasks to close for the end of business week
- Maintaining and cleaning product stockroom
- Filling out stock order forms at end of trade week and procuring replacements out of shift hours
- Serving patrons both standard drinks and various cocktails
- Serving promoters guest DJ’s personally
- Handling free entry lists and VIP entry
- Managing staff during shifts including ensuring all tasks are completed, rotating and covering during breaks
- Watching the floor for intoxicated, blacklisted or troublesome patrons and communicating with security teams
- Working independently with Cash
- Proofing float at beginning of shift and removing equivalent value during shift
- Collecting entry fees throughout and counting out profits at end of service
- Working with electronic tills and eftpos machines
- Collecting and bundling appropriate notes for ATM stock.
Customer Service and Information Representative
Transport for New South Wales Transit Shops
07.2013 - 11.2013
- Working independently operating Ticket and Information kiosks found in various locations around Sydney CBD
- Duties included large amounts of cash handling and strict security protocols
- Providing information on destinations and attractions found within the CBD district as well as government bus routes and timetables for the greater Sydney region
- Providing information on any changes or extra services organised for various commercial events.
Fundraiser/ Telemarketer
Insight Charitable Telecommunications
01.2013
- Calling the general public as well as businesses nationwide promoting the importance of supporting various charities work through the participation of goodwill raffles
- It is important to meet the target rate as well as provide as much information about the charity and how our company assists them.
Fundraiser/Account Management
ASAP Fundraising
01.2012
- Worked in various areas in NSW on city streets, shopping centres engaging with the local public to fundraise for amnesty international
- I had to meet targets and work within time scales
- It was very important to work within a team and ensure we worked effectively together.
Customer Service Representative Roles
Emma’s On Liberty, KFC, Stars On Ice - Special Events, Canterbury Olympic Ice Rink
01.2008 - 01.2012
- Various Duties included: Front of House duties such as meeting customers showing them to their seats
- Providing table services, Answering phones for table bookings and take away phone orders
- Handling money and operating tills in all positions held.
Education
Certificate 3 Textile Design -
01.2021
Year 12 Certificate Dulwich High School Of Visual Arts & Design -
01.2011
Year 10 School Certificate Dulwich High School of Visual Arts and Design -
01.2009
Skills
- Collaborative Leadership
- Event Planning
- Sales Support Expertise
- Customer Service
- Problem-solving abilities
- Active Listening
References
Hannah Sharpe, 0425 560 163, Zenith Interiors
Timeline
Sales Support
Zenith Interiors
02.2022 - Current
Bottle Shop Attendant
Redcape Group | Liquorstax
08.2018 - 06.2021
Showroom Coordinator | Sales Support
Wilkhahn Asia Pacific
08.2016 - 03.2018
Office Services Assistant and Reception Junior
Lander & Rogers
02.2016 - 11.2016
Bartender and Bar Supervisor
The Forresters, Surry Hills
02.2015 - 01.2016
Club Supervisor
Club 77 & The Carriage Room Cocktail Lounge
11.2013 - 02.2015
Customer Service and Information Representative
Transport for New South Wales Transit Shops
07.2013 - 11.2013
Fundraiser/ Telemarketer
Insight Charitable Telecommunications
01.2013
Fundraiser/Account Management
ASAP Fundraising
01.2012
Customer Service Representative Roles
Emma’s On Liberty, KFC, Stars On Ice - Special Events, Canterbury Olympic Ice Rink
01.2008 - 01.2012
Certificate 3 Textile Design -
Year 12 Certificate Dulwich High School Of Visual Arts & Design -
Year 10 School Certificate Dulwich High School of Visual Arts and Design -
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