JEZEE JANE GALOPE
299 Arding Rd, Arding,NSW
Summary
Secure a responsible career opportunity to fully utilize my training and skills, which will create opportunities to expand practical experience and knowledge while simultaneously providing quality health care and discharging duties effectively.
Overview
13
13
years of professional experience
Work History
Carrier Services Specialist
Ireply Services
2022.06 - 2023.02
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
Supervisor- Team Leader
Ubiquity Global Services
2020.01 - 2022.01
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Customer Service Representative
Ubiquity Global Services
2016.10 - 2019.12
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Ubiquity Global Services
2016.01 - 2016.10
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Ubiquity Global Services
2015.06 - 2016.01
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Teletech Bacolod
2012.02 - 2015.06
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Data Management Specialist
Teletech Bacolod
2010.12 - 2011.12
- Verified compliance with data retention requirements by managing document catalogues for long-term archival of data associated with contract closeouts.
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
- Expedited review process, signature approval and release of supplier and internally produced documents.
- Implemented document management solutions with primary focus on document control, distribution and knowledge management.
Customer Service Representative
Transcom Worldwide
2009.11 - 2010.12
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Nursing
University of New England
Armidale, NSW12.2025
High School Diploma -
MARANATHA CHRISTIAN ACADEMY
Philippines06.2007
Skills
- Special Skills:
- Excellent oral and written communications
- Commitment to serve, openness, sympathetic, positive attitude
- Well versed in identifying customer needs and able to offer a solution quickly
- Good problem solving and decision-making skills
- Hands on experience in performing technical and non-technical services
- Can work under pressure
- Flexible and can very well adapt to change
- Computer literacy (Windows environment, Microsoft Word, Excel and PowerPoint)
- Enthusiastic, quick to learn with good interpersonal and organizational skills
- Excellent leadership skills
Character References
Ma. Chat Barrios
Operations Manager
Ubiquity Global Services, Philippines
Ryan Duran
Production Team Leader
Ubiquity Global Services
Jerry Venancio
Uniting Aged Care Employee Care Staff
kinumpormi@gmail.com
0404220662
Timeline
Carrier Services Specialist
Ireply Services
2022.06 - 2023.02
Supervisor- Team Leader
Ubiquity Global Services
2020.01 - 2022.01
Customer Service Representative
Ubiquity Global Services
2016.10 - 2019.12
Customer Service Representative
Ubiquity Global Services
2016.01 - 2016.10
Customer Service Representative
Ubiquity Global Services
2015.06 - 2016.01
Customer Service Representative
Teletech Bacolod
2012.02 - 2015.06
Data Management Specialist
Teletech Bacolod
2010.12 - 2011.12
Customer Service Representative
Transcom Worldwide
2009.11 - 2010.12
Bachelor of Science - Nursing
University of New England
High School Diploma -
MARANATHA CHRISTIAN ACADEMY