Summary
Overview
Work History
Education
Skills
Character References
Timeline
Generic

JEZEE JANE GALOPE

299 Arding Rd, Arding,NSW

Summary

Secure a responsible career opportunity to fully utilize my training and skills, which will create opportunities to expand practical experience and knowledge while simultaneously providing quality health care and discharging duties effectively.

Overview

13
13
years of professional experience

Work History

Carrier Services Specialist

Ireply Services
06.2022 - 02.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information, and provided solutions to problems.

Supervisor- Team Leader

Ubiquity Global Services
01.2020 - 01.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Customer Service Representative

Ubiquity Global Services
10.2016 - 12.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Ubiquity Global Services
01.2016 - 10.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Ubiquity Global Services
06.2015 - 01.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Teletech Bacolod
02.2012 - 06.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Data Management Specialist

Teletech Bacolod
12.2010 - 12.2011
  • Verified compliance with data retention requirements by managing document catalogues for long-term archival of data associated with contract closeouts.
  • Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
  • Expedited review process, signature approval and release of supplier and internally produced documents.
  • Implemented document management solutions with primary focus on document control, distribution and knowledge management.

Customer Service Representative

Transcom Worldwide
11.2009 - 12.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor of Science - Nursing

University of New England
Armidale, NSW
12.2025

High School Diploma -

MARANATHA CHRISTIAN ACADEMY
Philippines
06.2007

Skills

  • Special Skills:
  • Excellent oral and written communications
  • Commitment to serve, openness, sympathetic, positive attitude
  • Well versed in identifying customer needs and able to offer a solution quickly
  • Good problem solving and decision-making skills
  • Hands on experience in performing technical and non-technical services
  • Can work under pressure
  • Flexible and can very well adapt to change
  • Computer literacy (Windows environment, Microsoft Word, Excel and PowerPoint)
  • Enthusiastic, quick to learn with good interpersonal and organizational skills
  • Excellent leadership skills

Character References

  

Ma. Chat Barrios

Operations Manager 

Ubiquity Global Services, Philippines 


Ryan Duran

Production Team Leader

Ubiquity Global Services 


Jerry Venancio 

Uniting Aged Care Employee Care Staff 

kinumpormi@gmail.com 

0404220662 



Timeline

Carrier Services Specialist

Ireply Services
06.2022 - 02.2023

Supervisor- Team Leader

Ubiquity Global Services
01.2020 - 01.2022

Customer Service Representative

Ubiquity Global Services
10.2016 - 12.2019

Customer Service Representative

Ubiquity Global Services
01.2016 - 10.2016

Customer Service Representative

Ubiquity Global Services
06.2015 - 01.2016

Customer Service Representative

Teletech Bacolod
02.2012 - 06.2015

Data Management Specialist

Teletech Bacolod
12.2010 - 12.2011

Customer Service Representative

Transcom Worldwide
11.2009 - 12.2010

Bachelor of Science - Nursing

University of New England

High School Diploma -

MARANATHA CHRISTIAN ACADEMY

Similar Profiles

CREATE PROFILE
JEZEE JANE GALOPE