Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Jhanna Marie Conol

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CAFÉ STAFF

BING.GO
10.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Built relationships with customers to encourage repeat business.

CREW MEMBER

MI PABORITO
10.2021 - 09.2022
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Accurately operated cash register to process customer payments.
  • Handled online and in store orders

TRAINING CAFÉ STAFF

WESTERN CAPE COLLEGE CAFÉ
11.2021 - 11.2021
  • Analyzed problems and worked with teams to develop solutions.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Kept a clean and sanitized area

JUNIOR SALES ASSISTANT

WEIPA NEWS AND TRADERS/TROPICANO
10.2018 - 11.2021
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Made sure the environment was clean for a satisfying experience

WAITING STAFF

RIO TINTO AWARD SHOW
09.2021 - 09.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

TRAINING TEACHER ASSISTANT

WESTERN CAPE COLLEGE
06.2019 - 06.2019
  • Worked with classroom teacher to learn about current standards and best practices.
  • Cultivated positive relationships with administration, teaching staff, and students.
  • Cleaned up and discarded rubbish throughout the day to keep a clean and tidy environment.

Education

CERTIFICATE III - ALLIED HEALTH SERVICES

TAFE
2023

BACHELOR - BACHELOR OF BUSINESS

CENTRAL QUEENSLAND UNIVERSIT
CENTRAL QUEENSLAND UNIVERSIT
2023

Year 12 -

WESTERN CAPE COLLEGE
2021

Skills

  • POS system operation
  • Reliability
  • Cash handling proficiency
  • Cleanliness maintenance
  • Time Management
  • Teamwork and cooperation
  • Adaptability
  • Active listening
  • Culturally aware
  • Self sufficient

Certification

  • Certificate II in Skills for Work and Vocational Pathways
  • Diploma in Business
  • Certificate II in Tourism
  • Certificate II in Health Support Services
  • Certificate II in Community Services
  • Certificate II in Hospitality
  • Certificate II in Performing Arts
  • Responsible Service of Alcohol (RSA) Certificate

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual
Ilonggo
Native or Bilingual
Korean
Limited Working

Additional Information

REFERENCES

Nilvian Finlay, Mi Paborito Manager | Ph: 0498 943 120

Stacey Torenbeek, Weipa News and Traders Manager | Ph: 0407 731 142

Beverly Sterling Whitty, Weipa Hospital Assistant in Nursing | Ph: 0429934325

Timeline

CAFÉ STAFF

BING.GO
10.2022 - Current

TRAINING CAFÉ STAFF

WESTERN CAPE COLLEGE CAFÉ
11.2021 - 11.2021

CREW MEMBER

MI PABORITO
10.2021 - 09.2022

WAITING STAFF

RIO TINTO AWARD SHOW
09.2021 - 09.2021

TRAINING TEACHER ASSISTANT

WESTERN CAPE COLLEGE
06.2019 - 06.2019

JUNIOR SALES ASSISTANT

WEIPA NEWS AND TRADERS/TROPICANO
10.2018 - 11.2021

CERTIFICATE III - ALLIED HEALTH SERVICES

TAFE

BACHELOR - BACHELOR OF BUSINESS

CENTRAL QUEENSLAND UNIVERSIT

Year 12 -

WESTERN CAPE COLLEGE

Similar Profiles

CREATE PROFILE
Jhanna Marie Conol