Jhansi Bugide
Melbourne,Australia
Summary
Senior administrative and operations professional with 8+ years of experience in stakeholder management, compliance, investigations, customer service, and process improvement. Proven ability to manage sensitive information, coordinate cross-functional workflows, and deliver accurate, timely support in high-volume environments. Currently completing a Master of Business Analytics, with growing capability in reporting, data analysis, and business intelligence.
Overview
9
9
years of professional experience
Work History
Property Manager
BAL Real Estate
Melbourne, Australia
09.2025 - Current
- Manage administrative operations across a residential portfolio of approximately 160 properties, supporting efficient day-to-day property management.
- Maintain tenancy records, compliance documentation, and electronic filing systems to ensure accuracy, traceability, and audit readiness.
- Coordinate inspections, maintenance schedules, meetings, and stakeholder communications to support seamless building and tenant operations.
- Respond to tenant, owner, contractor, and external enquiries with professionalism and a strong customer service focus.
- Prepare correspondence, notices, reports, and operational documents aligned with internal processes and deadlines.
Fraud & Chargeback Specialist
Goldman Sachs Pvt. Ltd
Hyderabad, India
07.2022 - 10.2024
- Investigated fraud and chargeback cases, applying analytical judgment, policy knowledge, and compliance discipline to resolve customer issues.
- Managed a high volume of enquiries and cases while consistently meeting service-level expectations and quality standards.
- Produced weekly performance reports and operational documentation to support leadership decision-making and process improvement.
- Maintained accurate records across internal systems and databases to ensure data integrity and audit compliance.
- Trained and mentored 30+ new employees, contributing to onboarding effectiveness and team capability.
- Supported workflow improvements by identifying recurring issues and recommending practical operational fixes.
Abuse Risk Investigator
Amazon Development Centre India Pvt. Ltd
Hyderabad, India
08.2017 - 06.2022
- Conducted case investigations with strong attention to detail, accuracy, and adherence to service standards.
- Managed records, reports, and supporting documentation to maintain operational consistency and compliance.
- Collaborated with internal stakeholders to resolve workflow issues and strengthen process efficiency.
- Supported compliance reviews and reporting activities, contributing to risk mitigation and operational control.
- Assisted in continuous improvement initiatives by identifying process gaps and recommending enhancements.
Education
Master of Business Analytics -
Deakin University
Victoria, Australia06-2026
Bachelor of Science - Electronics
St. Francis College for Women
12-2017
Skills
- Stakeholder Engagement
- Operations Support
- Compliance Management
- Process Improvement
- Records Management
- Executive Administration
- Customer Service
- Reporting & Analysis
- Database Management
- Scheduling & Coordination
- Case Investigation
- Confidential Information Handling
- Microsoft Office Suite
- Power BI
- Tableau
- SQL
Timeline
Property Manager
BAL Real Estate
09.2025 - Current
Fraud & Chargeback Specialist
Goldman Sachs Pvt. Ltd
07.2022 - 10.2024
Abuse Risk Investigator
Amazon Development Centre India Pvt. Ltd
08.2017 - 06.2022
Bachelor of Science - Electronics
St. Francis College for Women
Master of Business Analytics -
Deakin University
Additional Strengths
- Executive-level communication and stakeholder management.
- Confidential data handling and compliance awareness.
- High-volume workflow coordination and deadline management.
- Strong documentation, reporting, and administrative support capabilities.
- Analytical mindset with exposure to business intelligence tools.