Summary
Overview
Work History
Skills
References
Timeline
Generic

Jhansi Rani Karnati

Adelaide,SA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Versatile software development engineer committed to consistently finding dynamic solutions for software issues. Polished in finding innovative ways to efficiently build scalable, high-availability online systems. Offering several-year background creating and implementing software systems for client companies.

Overview

6
6
years of professional experience

Work History

Software Development Engineer

Amazon Services LLC
Arlington, USA
08.2022 - 02.2024
  • Implemented test automation frameworks for continuous integration and delivery processes.
  • Optimized existing codebase for improved performance and scalability across multiple platforms.
  • Developed software components and applications using Java, JavaScript, HTML, and CSS.
  • Conducted peer reviews of code changes to ensure coding standards are met.
  • Created unit tests for automated testing of software components to ensure quality delivery.
  • Ensured compliance with security policies and best practices throughout the SDLC process.
  • Monitored system performance metrics and analyzed system logs to identify potential issues.

Customer Service Representative

Tech Mahindra
Hyderabad, India
08.2018 - 12.2020
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided accurate information about products and services to customers.
  • Developed positive relationships with customers through friendly interactions.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Skills

  • Data extraction and synchronization
  • Full-stack development
  • Integration Testing
  • Data Entry
  • Call Management
  • Account updating
  • Report Generation
  • Scheduling
  • Customer Relationship Management (CRM)
  • Order Fulfillment
  • Multi-Task Management
  • Computer Proficiency

References

References available upon request.

Timeline

Software Development Engineer

Amazon Services LLC
08.2022 - 02.2024

Customer Service Representative

Tech Mahindra
08.2018 - 12.2020

Similar Profiles

CREATE PROFILE
Jhansi Rani Karnati