Jhanvi Allada
Flinders Park,Australia
Summary
A challenging position and active involvement in a progressive organization, offering the opportunity to utilize my skills.
Overview
2
2
years of professional experience
Work History
Branch Service Administrator
Kyocera Document Solutions
, Australia
04.2023 - Current
- As a part of service team, attending to all incoming phone calls, listen carefully about the problems related to customers devices (Copiers / Printers / Scan and print management solutions) providing Level 1 help to customers and logging the service jobs in CRM (Salesforce) Service Module
- Service Controlling for South Australia jobs, understanding the problems with customer device, Flagging the call properly such as hardware / software, identifying available team members and assigning job to respective field techs / Applications team and scheduling their diaries
- Follow up with service techs and applications team and making sure jobs are attended to within agreed SLA times
- Escalating to service manager in case of parts unavailability
- Verifying device coverage and raising the invoices for all chargeable calls (labor / Parts) if device is not under contract
- Co-ordinating with logistics team for the delivery of the devices and planning the installation and implementation of projects
- Collecting all signed installation reports scanning and uploading to SAP / SharePoint
- Generating various service reports and providing them to account managers / service manager
- Performing other office activities such as attending reception, receiving mail, greeting customers/visitors and guiding them to the right contact, setting up / booking meeting rooms and showroom demos
- Day-to-day co-ordination with Field Techs, applications team, sales and logistics as required
- Analyzing Monthly unread meters list and contacting customers pro-actively and logging connectivity calls
- Acting as a backup for Sales administrator and performing sales admin activities (such as entering the orders in SAP, coordinating with sales and orders team) during absence of sales administrator
Early Childhood Educator
Woodville Day Nursery
, Australia
Service Coordinator
COES (TOSHIBA, Samsung MFP Dealer)
, Bahrain
- Attending to customer phone calls, understanding the type of problem with their equipment and logging the call by entering required data into the call software (MS Dynamic CRM)
- Providing basic level support such as cleaning slit glass, guiding to change drums/toners, asking to check connectivity by pinging etc
- Forwarding the customer call to Available Engineers to rectify the problems
- Taking feedback from engineers and closing the call in call software
- Preparing quotations and faxing/ emailing to the customers
- Following up with customer for quotation and collecting purchase order
- Co-ordination for new Machine installation and checking with customer for site readiness etc
- Preparing Engineer Conveyance Claims and other vendor bill
- Looking into the other office Administration activities
- Escalating issues (such as Parts availability, customer feedback, Service Engineer performance) to Service Manager / General Manager
- Monitoring workshop activities and assigning machine building jobs to service engineers and scheduling deliveries with drivers
Logistic Executive
CMS Computers Ltd (Oce Production Printers)
- Attending to the customer phone calls, understanding the type of problem with their equipment and logging the call by entering required data into the call software (Web based application), and forwarding the same to respective engineers for rectification
- Looking after Print shop Activities, such as vendor co-ordination, operating OCE Digital Printers Occasionally, where company used to print bulk volumes of variable data to various customers
- MIS preparation and updating the call to HO on daily basis
- Active involvement in implementing the ISO9002 in Ahmedabad Branch., Like documentation, maintaining files & Call Slips, Collecting Customer feedback forms etc
- Planning for Preventive maintenance and maintaining the agreed service deliverables to the customers
- Making E-claims of IBM and HP/Compaq on web-based software
- Coordinating with TRC and prioritizing the required by updating in Software
- Coordinating with Stores, Vendors for Required spare parts of customer
- Follow up with customers for AMC renewals and Payments
- Follow up with Local & HO Accounts to clear the vendor Payments
Office Administrator
Chase Technologies Pvt Ltd
, India
- Attending to all incoming phone calls of customers, and answering queries regarding their equipment delivery
- Preparing receipts for In and Out Material and entering required data in TALLY
- Maintaining the Required records and files of Office
- Preparing Warranty Claims and entering them on OEM site by entering required data
- Coordinating with Marketing Executives, Customers, Vendors
- Other office related work
Support Coordinator
Thakral Computers Pvt Ltd
, India
- Attending to customer phone calls, understanding the type of problem with their equipments and logging the call into the call software
- Forwarding the customer call to Available Engineers to rectify the problems
- Taking feedback from engineers and closing the call in call software
- Coordinating for the required spare parts With HO and respective Vendors
- Making E-claims of IBM on Web based Software
- Correction of Engineer Conveyance Claims and other vendor bill
- Looking into the other office Administration activities
Education
Certificate II - Business Administration
TAFE Port Adelaide
Certificate II - Retail
TAFE Port Adelaide
Diploma - Early Childhood Education
Equals Intl
Bachelor Degree - Commerce
Gujarat University
Skills
- Proven track record in Customer service and administration
- Good Communication, co-ordination Skills
- Sincere and Hard-Working Individual
- Update myself with Latest Technologies
- Maintains good interpersonal relationships
- Good in Planning & Documentation
- Work with dedication and responsibility
- Attention to detail
- Experience working with big corporations and high-pressure environments
- Windows
- Microsoft Office 365 (Outlook, OneNote, SharePoint)
Training
Customer Relations & Personality Development, Ahmedabad Management Association
Workingrights
Australian Citizen
Erpcrmsoftware
- Salesforce (Service Module)
- SAP
- Microsoft Dynamic CRM
Timeline
Branch Service Administrator
Kyocera Document Solutions
04.2023 - Current
Early Childhood Educator
Woodville Day Nursery
Service Coordinator
COES (TOSHIBA, Samsung MFP Dealer)
Logistic Executive
CMS Computers Ltd (Oce Production Printers)
Office Administrator
Chase Technologies Pvt Ltd
Support Coordinator
Thakral Computers Pvt Ltd
Certificate II - Business Administration
TAFE Port Adelaide
Certificate II - Retail
TAFE Port Adelaide
Diploma - Early Childhood Education
Equals Intl
Bachelor Degree - Commerce
Gujarat University
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