Jharana Gurung

IT Service Desk Analyst

DigiGround

Sydney

06.2022 - 12.2022

Diagnosing and resolving technical issues on Windows operating systems
Skilled in troubleshooting windows 10/11 problems such as BSOD, update/upgrade, password reset, install/uninstall to ensure efficient system functionality
Managing and maintaining Windows Server environments, including installation, configuration, and optimization of server infrastructure
Skilled in Active Directory management, user account administration, group policy implementation, and security protocols enforcement to ensure seamless user authentication and access control
Managing Microsoft Entra to optimize software licensing and implementing Multi-Factor Authentication (MFA), security policies, user management, license assignment, offloading and onboarding employees
Experienced in configuring and maintaining Exchange Online for email services, including mailbox management, distribution groups, and mail tracing
Knowledgeable in configuring and troubleshooting Microsoft Teams, including chat, meetings, and file sharing
Deploying and managing applications through Intune, including line-of-business (LOB) apps, Microsoft 365 apps, and app protection policies, to facilitate productivity while maintaining data protection
Proficient in Intune reporting and monitoring capabilities, including device inventory, compliance status, and security alerts, for proactive management and troubleshooting
Configuring and troubleshooting TCP/IP, DHCP, and DNS to ensure network connectivity and address assignment
Experienced in setting up and securing wireless networks, including WLAN encryption and access control measures
Proficient in utilizing ticketing systems to efficiently track, prioritize, and resolve technical issues and service requests
Experienced in logging incoming tickets, categorizing them based on severity and type, and assigning them to appropriate technicians or teams for resolution
Experienced in troubleshooting common printer problems such as paper jams, connectivity issues, and print quality issues, utilizing diagnostic tools and technical expertise to identify and resolve issues promptly
Skilled in installing, configuring, and maintaining printers and other hardware devices, including drivers, firmware updates, and compatibility testing, to ensure seamless integration with existing systems
Skilled in customizing and configuring Windows images with essential applications, drivers, and settings to meet organizational requirements
Implementing and managing backup and restore solutions to safeguard critical data
Experienced in backup strategies, including RAID (0,1,5,10)
Designing, deploying, and managing virtualized environments to optimize resource utilization, enhance scalability, and streamline IT operations
Knowledgeable in implementing high availability, such as VMware HA (High Availability) and Resources sharing
Proficient in creating, configuring, and managing virtual machines, including tasks such as provisioning resources, setting up networking, and deploying operating systems
Configuration and troubleshooting of Cisco routers and switches
Experienced in Cisco IOS (Internetwork Operating System) commands and configuration
Understanding of OOP concepts
Debugging and troubleshooting basic OOP related issues in scripts or software application, including syntax errors and logical errors
Collaborating with software teams on version control systems, including Git by understanding version-controlled code repositories and contributing to them effectively
Experienced in using Github.