Summary
Overview
Work History
Education
Skills
Timeline
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Jhenel Andrea Laguardia

Adelaide,SA

Summary

A dedicated and detail-oriented professional with three years of experience across various industries, specialising in customer service, team collaboration, and operational support. Known for strong communication skills, a proactive approach to problem-solving, and the ability to work effectively in fast-paced environments. Demonstrates exceptional organisational abilities, consistently ensuring tasks are completed with accuracy and efficiency. Committed to providing high-quality service, fostering positive relationships, and contributing to the overall success of the team. Seeking to leverage my diverse skill set, strong work ethic, and adaptability to make a meaningful contribution in a new role.

Overview

8
8
years of professional experience

Work History

Patient Support Services Assistant

Downer
11.2020 - Current
  • Respond promptly to resident requests, providing timely assistance to support comfort and well-being.
  • Assist residents with meal selections and deliver food and beverages in accordance with dietary needs.
  • Maintain clean, organised, and well-stocked resident rooms to promote hygiene and a safe environment.
  • Clean and maintain medical and mobility equipment, ensuring safe usage and compliance with facility protocols.

Crew Member

Westwood IGA
05.2020 - 06.2020
  • Greet customers and provide assistance with locating products and answering queries
  • Operate cash registers, handle transactions, and process payments accurately
  • Restock shelves, displays, and refrigerators to maintain product availability and presentation
  • Check product expiry dates and rotate stock to ensure freshness and quality
  • Maintain cleanliness in the store, including tidying aisles and cleaning work areas
  • Assist with unloading deliveries and organizing backroom stock
  • Follow store policies on health, safety, and hygiene

Carer

Southern Cross Care
09.2019 - 10.2019
  • Assist clients with personal care tasks such as bathing, dressing, grooming, and toileting
  • Support mobility and transfers using appropriate equipment (e.g., hoists, walkers, wheelchairs)
  • Prepare and serve meals, ensuring dietary requirements are met
  • Provide companionship and emotional support, fostering a safe and comfortable environment
  • Monitor clients’ physical and emotional well-being and report changes to healthcare professionals or family
  • Perform light housekeeping tasks to maintain a clean, safe living space
  • Maintain accurate documentation of care provided and any observations

Crew Member (Work Experience)

Best&Less
06.2017 - 06.2017
  • Delivered friendly and efficient customer service by assisting shoppers with product queries, sizes, and purchases
  • Maintained well-organised, visually appealing merchandise displays and replenished stock as needed
  • Ensured fitting rooms were tidy and available, supporting a positive customer experience
  • Supported store operations by receiving and unpacking deliveries, tagging items, and restocking shelves
  • Followed company procedures for security, safety, and cleanliness to maintain a professional and safe retail environment
  • Worked collaboratively with team members to achieve sales goals and uphold the brand’s customer service standards

Education

Bachelor of Information Technology -

University of South Australia
Adelaide, SA

High School Diploma -

Woodville High School
Adelaide, SA
11-2019

Skills

  • Effective communication skills
  • Inventory stocking
  • Effective time management
  • Strong attention to detail
  • Adaptable to change
  • Safety compliance in retail
  • Effective listening skills

Timeline

Patient Support Services Assistant

Downer
11.2020 - Current

Crew Member

Westwood IGA
05.2020 - 06.2020

Carer

Southern Cross Care
09.2019 - 10.2019

Crew Member (Work Experience)

Best&Less
06.2017 - 06.2017

Bachelor of Information Technology -

University of South Australia

High School Diploma -

Woodville High School

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Jhenel Andrea Laguardia