Jhett Morrison-Carter

• Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
• Streamlined in-house and telephone order processing; increasing accuracy and reduced wait times in a fast paced, busy work environment
• Handled cash transactions with precision, ensuring accurate accounting and minimizing discrepancies.
• Assisted in maintaining a clean and organized front counter area for an inviting customer experience.

• Improved game fairness by enforcing rules, regulations, and upholding the highest standards of sportsmanship.
• Facilitated smooth gameplay by making quick, accurate decisions based on thorough knowledge of the sport''s rules.
• Maintained a professional demeanour throughout games, effectively managing conflicts between players or coaches when necessary.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Cash management - point of sale: including EFTPOS transactions
• Stock management, control and display
• Assisted customers with product selection, providing detailed information on features and benefits.
• Collaborated with team members to improve overall customer experience and boost family business reputation.

• Navigated difficult situations using effective communication and explanation of game rules.
• Contributed to the smooth flow of games by making quick, informed decisions in high-pressure situations.
• Collaborated with fellow umpires for comprehensive decision-making across all areas of the field.
• Supported league integrity by reporting any instances of misconduct or rule violations to appropriate authorities.
• Communicated with fans, coaches, players, and other umpires.
• Continuously improved personal skillset through attending workshops, training sessions, and receiving feedback from peers.
• Increased overall game efficiency by identifying potential areas of improvement in officiating processes.

Performed as the West Coast Eagles Football Club Mascot - 'Rick the Rock' during a regional club and sport development day for youth.