Jhon Hilario
Warranwood,Victoria
Summary
Dedicated and dependable professional with a passion for delivering outstanding customer service and crafting memorable dining experiences in the restaurant industry. Proficient in anticipating customer needs, adept at addressing complaints, and resolving issues promptly. Demonstrates unwavering focus and maintains a positive attitude even in high-stress situations and fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Waiter
The Orchard Bar And Grill Ringwood
11.2022 - 01.2024
- Elevated customer satisfaction through the delivery of attentive service and anticipation of guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Used cash registers and credit card machines to cash out customers.
Barista
The Orchard Bar And Grill Ringwood
11.2022 - 01.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
Bartender
The Orchard Bar & Grill Ringwood
11.2022 - 01.2024
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor of Commerce/Bachelor of Arts - Finance/Economics And Psychology
Monash University
Melbourne, VIC2024
Skills
- Wine Pairing
- Food Presentation
- Order Taking
- Service Quality
- Time management
- Multitasking
- Food safety awareness
- Interpersonal skills
- Attention to detail
- Cash handling
- Customer service
- Memory retention
Certification
Responsible Service of Alcohol (RSA)
First Aid Certificate
Languages
Tagalog
Native or Bilingual
References
References available upon request.
Timeline
Restaurant Waiter
The Orchard Bar And Grill Ringwood
11.2022 - 01.2024
Barista
The Orchard Bar And Grill Ringwood
11.2022 - 01.2024
Bartender
The Orchard Bar & Grill Ringwood
11.2022 - 01.2024
Bachelor of Commerce/Bachelor of Arts - Finance/Economics And Psychology
Monash University
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