Jhothi Logananayagam
Knoxfield,VIC
Summary
With work experience predominantly in retail, I have developed strong communication skills and leveraged these abilities to boost sales, enhance customer loyalty and provide individualized service tailored to each customer's needs. Having respect for clients from various backgrounds and colleagues is a cornerstone of my personal ethics. Having passion for learning and applying new skills and information to my roles, I possess IT skills including Microsoft Application and various data entry software. I have respect and incorporated organisational polices and procedures through my every-day tasks.
Overview
6
6
years of professional experience
Work History
Sales Associate
Godfrey
02.2023 - 02.2024
- Troubleshot product-specific information to assist customers via face-to-face interactions and phone inquiries, ensuring accurate and timely resolution of issues.
- Cultivated strong rapport with customers from diverse cultural backgrounds and those with physical disabilities, demonstrating sensitivity and empathy in all interactions.
- Upheld client confidentiality with utmost importance and respect, maintaining compliance with company policies and regulations.
- Demonstrated multitasking skills by prioritizing tasks effectively, resulting in the achievement of company KPIs while adhering to guidelines.
- Utilized strong product knowledge to guide customers on features, specifications, and maintenance requirements, enhancing purchasing decisions and customer satisfaction.
- Collaborated with team members to resolve challenges and conflicts, employing problem-solving skills to achieve win-win outcomes.
- Handled challenging situations with patience and professionalism to ensure positive outcomes for both customers and staff members.
RETAIL ASSISTANT
Jay Jays
09.2022 - 01.2023
- Able to manage the POS system effectively
- Reached company KPI targets and beyond through strategic sales planning and execution
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Helped customers locate merchandise and suggested suitable options
TRADES SALES ASSOCIATE
Smart Maintenance Group (SMG)
12.2021 - 07.2022
- Supervised work to ensure efficacy, quality and safety standard were met
- Managed and effectively resolved customer complaints
- Directed and partook in loading and unloading of goods and inventory
- Inspected various jobs sites to examine damages and repairs needed, as well as estimated budget and completion time
- Helped in the optimization of building materials including machinery and tools
- Learned essential trade-skills and hands-on work through experience and direct on-site mentorship
VOLUNTARY WORKER
Red Cross Australia
08.2018 - 10.2018
- Worked and lead new volunteers to help them develop a strong commitment to community service
- Assisted in campaigning to raise public awareness on 'Donating Blood' during the schooling term, coordinating outreach efforts and engaging with community members to promote advocacy and action.
- Planned and organized the fundraising event, which contributed to Red Cross Australia
Education
Bachelor Of Commerce - Finance
Monash University
Melbourne, VIC01.2026
Skills
- Customer service and communication skills
- Positive work ethics
- Positive attitude to learning new skills
- Adhering to organisational policies and procedures
- Retail Operations Management
- Fluency in Microsoft Applications and other computer related software
- Team Cooperation
Referees
Nashaud Hussain (Godfreys Knoxcity Store-manager) - 0402739180
Shivam Vinayak (Godfreys Knoxcity Co-worker) - 0422048628
Timeline
Sales Associate
Godfrey
02.2023 - 02.2024
RETAIL ASSISTANT
Jay Jays
09.2022 - 01.2023
TRADES SALES ASSOCIATE
Smart Maintenance Group (SMG)
12.2021 - 07.2022
VOLUNTARY WORKER
Red Cross Australia
08.2018 - 10.2018
Bachelor Of Commerce - Finance
Monash University
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