Jhumpa Das
South Perth
Summary
Intuitive Caseworker promoting a-year career providing needs assessments for an average of 80 individuals per year. A bilingual professional with excellent client interaction and support skills. Ready for a new position that involves finding the most effective service offerings for individuals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Worker
Outcare
East Perth
03.2022 - 03.2022
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Provided transparency to clients and support system regarding care provisions and cost of services.
- Introduced mental health agencies to clients needing access to therapy for trauma awareness and resilience building.
- Submitted emergency financial assistance applications and supporting documentation for eligible clients.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Conducted regular home visits to review and monitor care plans based on clients' needs and program requirements.
- Encouraged clients to articulate expectations and goals for successful rehabilitation.
- Assessed clients' health and well-being and worked closely with vested stakeholders to develop client-centered care plans.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Language Interpreter
BITS
Perth
01.2018 - 06.2021
- Interpreted verbal and written information during examinations, tests and treatments.
- Assisted healthcare workers by translating telephone conversations with patients and family members.
- Obtained permission from patients to translate confidential medical information to and from healthcare teammates.
- Wrote verbal patient instructions exactly as ordered by health professionals in patient's native language.
Community Support Worker
Activ
East Victoria Park
07.2018 - 03.2021
- Supported individuals with facility-based planned activities in home and community settings.
- Supervised community outings, enabling clients to achieve maximum personal independence.
- Followed and evaluated individualized support care plans to increase personal development.
- Supervised daily hygiene and [Type] skills to promote self-sufficiency.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Administered medication in accordance with house guidelines to patients, tracking it on daily MAR.
- Promoted effective working relationships with service providers and forged collateral contacts to support and deliver community-based approach.
- Conducted needs assessments and referred clients to financial, medical, social and community assistance and services.
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
- Collaborated with community members to educate public regarding issues such as drug abuse prevention and traffic safety.
- Created relationships with businesses, community leaders and citizens through events to promote [Company Name] and add new donors and volunteers.
- Educated clients and community members about mental or physical illness, substance abuse, medication-assisted treatment and available community resources.
- Coordinated psychosocial assessments, treatment plans and progress notes.
- Assisted with development of daily living, communication and social skills in [Type] individuals.
- Maintained monthly outcome reports with program data for each client.
- Developed strength-based, solution-focused individualized goal and action plan to promote permanent housing and self-sufficiency.
- Attended case management team meetings to staff current clients and provide insight on caseloads.
- Developed and implemented short- and long-term case management initiatives to improve client programs.
- Reviewed staff work and gave comprehensive and constructive feedback to enhance operations.
Program Support Assistant
Marcy Care
Perth
06.2018 - 12.2018
- Assembled and organized facts, data and program information as background intelligence.
- Compiled and analyzed data utilizing spreadsheets or other database software.
- Communicated with customers regarding job hunting processes to maintain satisfaction.
- Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Diploma in Community Services
North Metropolitan TAFE
Perth12.2020
Cert IV in Community Services
North Metropolitan TAFE
Perth, WA12.2017
Master of Arts - Sociology
University of Jadavpur
India12.2014
Bachelor of Science - Geography
University of Calcutta
India08.2011
Skills
- Client Advocacy
- Home Visits and Inspections
- Service Referrals
- Case Needs Assessment
- Case Management Tracking
- Decision Making
- Intervention Plans
- Stakeholder Collaboration
- Community Outreach
- Program Development
- Social Work
- MS Office
- Organization and Multitasking
- Progress Evaluations Understanding
- Positive Attitude
- Cross-Functional Collaboration
- Relationship Building
- Verbal and Written Communication
- Email and Telephone Etiquette
- Data Entry and Analysis
- Quality Assurance Controls
- Problem-Solving
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Professional
Certification
- Child Training - [Year]
- [Area of certification], [Company Name] - [Year]
- Certified [Job Title], [Company Name] - [Year]
- [Area of expertise] License - [Year]
- Licensed [Job Title] - [Year]
Timeline
Case Worker
Outcare
03.2022 - 03.2022
Community Support Worker
Activ
07.2018 - 03.2021
Program Support Assistant
Marcy Care
06.2018 - 12.2018
Language Interpreter
BITS
01.2018 - 06.2021
Diploma in Community Services
North Metropolitan TAFE
Cert IV in Community Services
North Metropolitan TAFE
Master of Arts - Sociology
University of Jadavpur
Bachelor of Science - Geography
University of Calcutta
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