Ji Gregory
Toowoomba,Queensland
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Produce Manager
IGA
Toowoomba
09.2022 - 09.2023
- Maintained produce area and kept produce storage area clean and sanitary.
- Planned attractive produce displays, using color and texture to enhance.
- Priced produce to achieve margin and sales goals.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Selected items for specials and marked down items to reduce losses.
- Trimmed, washed and bundled produce.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Assisted customers with produce questions.
Venue Manager
IPlay
Ipswich And Goldcoast, QLD
04.2019 - 09.2022
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Mitigated business risks by working closely with staff members and assessing performance.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Forklift Driver
Clay Pave
Ipswich, QLD
03.2017 - 04.2019
- Handled multiple tasks simultaneously to maximize work efficiency.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Transported goods around site
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Manoeuvred forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Unloaded and stacked materials by raising and lowering lifting devices.
Grocery Manager
Woolworths Riverlink
Ipswich, QLD
01.2011 - 02.2017
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Evaluated suppliers to maintain cost controls and improve operations.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Prepared annual budgets with controls to prevent overages.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Night Fill Manager
Woolworths Yamanto
Ipswich, QLD
08.2005 - 01.2011
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Managed multiple employees in delivering smooth, productive night shift operations.
- Managed [Number] employees in delivering smooth, productive night shift operations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Perishables Manager - Second in Charge
Woolworths
Mackay, QLD (Remote)
02.1998 - 12.2005
- Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
- Coordinated product rotation according to expiration date and quality parameters.
- Oversaw accurate and timely receipt of perishable products.
- Developed and maintained schedule for staging and delivering orders.
- Managed department personnel, performance management, training and workflow planning.
- Arranged merchandise in optimum locations according to shelf allocation established by management, with focus on convenient customer access.
Storeman/Trade Assistant
JL Lenard Engineering
Brisbane, QLD
01.2003 - 08.2005
- Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Delivered packages to customer doorsteps and business offices.
Education
Yeronga State High School
Yeronga, QLD11.1997
Skills
- Special Promotions Planning
- Maintaining Clean Work Areas
- Task Prioritization
- Ticketing
- Stock Controls
- Records Organization and Management
- Staff Supervision
- Inventory Tracking and Management
- Problem Resolution
- Critical Thinking
- Manage Operations
- Employee Performance Evaluations
References
Glenn Morton
IGA Manager
0423155916
Tanya Voll
IGA colleague
0438665974
Nilson Colmenares
iPlay Regional Manager
0414095167
Chris White
iPlay Manager
0436 027 953
James De Pierri
Store Manager Woolworths
0438023352
Timeline
Produce Manager
IGA
09.2022 - 09.2023
Venue Manager
IPlay
04.2019 - 09.2022
Forklift Driver
Clay Pave
03.2017 - 04.2019
Grocery Manager
Woolworths Riverlink
01.2011 - 02.2017
Night Fill Manager
Woolworths Yamanto
08.2005 - 01.2011
Storeman/Trade Assistant
JL Lenard Engineering
01.2003 - 08.2005
Perishables Manager - Second in Charge
Woolworths
02.1998 - 12.2005
Yeronga State High School