Ji Yang

• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics

Revised prosthesis and national theatre list, statutory and health fund contract rates uploads. data migration process

• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Hosted regular training sessions with internal staff, reviewed and created use guides, worked on confluence pages for knowledge sharing

• Led cross-functional teams to execute projects on time, and with high-quality outcomes.

Hospital PAS migration and go-live projects: 2 Rehab hospitals with over 50 beds, 1 Mental Health hospital and 2 Acute hospitals over last 3 years

Implemented electronic discharge summary tools for over 10+ sites

Migrated all PAS clients from ECLIPSE PKI site certificate to Medicare PRODA web service in 2022

Implemented patient portal for over 10 hospitals with internal and 3rd party admission portals (EpiMe, admission.com.au, Personify)

Integration projects with 3rd applications ( Kyra Clinical, Episoft, Slade Pharmacy, Endobase, Charm Oncology, SimpleFood, ChefMax, Trendcare, AGFA CathLab)

• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Developed zendesk support workflow

• Assisted Sales team with tender documentations and delivered PAS demo

Won 4 new hospital tenders over last 3 years

• Conducted tailed end user training, new user full PAS training

• QA testing: performed regression, functional, integration testing, end-to-end testing and performance testing. Wrote testing cases

• Planned and organised half yearly system upgrade and release

Release notes writing and review, roll out planning

• Maintained clients server Infrastructures, server migration and database maintenance

• Achieved high customer satisfaction by resolving support queries, assisted team with escalated support issues

• Business Analysis Work by visiting hospital clients, gathered user functional requirements, assisted other departments with re-platforming current legacy PAS to web-based platform

• Development work: Report writing using Business Intelligent tool, crystal report and Tableau

• Application installations and configurations

• Enhanced customer satisfaction by developing and implementing effective support policies and procedures.

• Reduced response time to customer inquiries, ensuring timely assistance with their concerns.

• Delivered government Health Care Home project to over 1000+ GP practices

• Assisted and delivered NSP , Medibank and Movember collaborative care projects

• Conducted end-user training

• As implementation specialist, worked on data migration, system configurations
• Assisted team completed over 30+ hospital migration from either Chrion/BJS to ePAS
• Assisted technicalwriting by development comprehensive training material
• Application installations and deployment
• conducted end user training by delivering tailored user sessions.
• As team lead, enhanced customer satisfaction with timely resolution of issues during support work.