JIA HU
Melbourne,VIC
Summary
Have good communication skills and a teamwork spirit, I have always been committed to serving customers for many years. I can speak fluent English, Mandarin and Cantonese. I have been to more than 30 countries for work and work well with people from different cultural backgrounds. Now I participate in the Opening Doors Community Leadership Program to help me to achieve my new career goal.
I succeeded in the Coordination of Education and Cultural Exchange program, and have good cooperation with the school and education institutions.
Overview
19
19
years of professional experience
3
3
Certification
Work History
Customer Service Representative,Coordinator
JY COLLINS CONSULTING GROUP PTY LTD
06.2023 - Current
- Responded to customer requests for products, and services. and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Sales Manager,China Outbound Tour Leader
JIANGSU CHINA TRAVEL SERVICE CO.,LTD
01.2005 - 05.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with the primary mission of expanding market opportunities.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to [Number] people on scheduled tours.
Education
Diploma - Diploma of Community Services
Angel Institute of Education
Melbourne, VIC2023
Certificate III in Spoken And Written English - English
Global Business College of Australia
Melbourne, VIC06.2022
Associate of Arts - Tourism Management
Nanjing Normal University
Nanjing,Jiangsu Province,China07.2003
Skills
- Travel Planning
- Customer Consulting
- Project Management Abilities
- Coordination
- Customer Relationship Management
- Documentation
- Customer Service
- Leadership skills
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Customer Service Representative,Coordinator
JY COLLINS CONSULTING GROUP PTY LTD
06.2023 - Current
Sales Manager,China Outbound Tour Leader
JIANGSU CHINA TRAVEL SERVICE CO.,LTD
01.2005 - 05.2020
Diploma - Diploma of Community Services
Angel Institute of Education
Certificate III in Spoken And Written English - English
Global Business College of Australia
Associate of Arts - Tourism Management
Nanjing Normal University
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