JIA KIM
Sydney
Summary
Dedicated and customer-focused Retail worker with experience delivering exceptional guest experiences in fast-paced retail environments. Skilled in assessing customer needs, providing personalized product recommendations, and ensuring seamless transactions. A strong team player who thrives in collaborative environments, values inclusivity, and maintains high store standards. Passionate about creating meaningful connections with customers while upholding brand values and operational excellence. Enthusiastic, adaptable, with a bright personality and committed to delivering outstanding service.
Overview
4
4
years of professional experience
Work History
Retail Assistant
La Cosmetique
08.2023 - 11.2023
- Provided personalized customer service by assessing needs, offering tailored product recommendations, and ensuring a seamless shopping experience.
- Educated customers on product benefits and features, enhancing their confidence in purchasing decisions.
- Worked collaboratively with team members to maintain an inclusive, supportive, and high-performing store environment.
- Managed store operations by restocking merchandise, using in-store technology such as POS, and maintaining a clean, organized space.
- Handled customer concerns with professionalism, ensuring positive resolutions and strengthening brand loyalty.
Cashier, Cafe All-rounder
LAB Bakery
05.2022 - 11.2022
- Greeted customers with a bright manner and responded promptly to customer needs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Responded promptly to requests for assistance, spills and customer inquiries
- Served high customer volumes during special events, nights, and weekends
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Carried out complete opening, closing and shift change duties always working in a timely and positive manner with coworkers
Dental Receptionist
E-Plant Mirae Dental Clinic Wonju
01.2021 - 12.2021
- Welcomed, seated and explained procedures to patients
- Transferred, retracted and prepared instruments for dental procedures
- Outlined at-home processes for post-procedure care to patients before discharge
- Scheduled, rescheduled, and cancelled appointments for dental patients
- Provided excellent customer service to create positive experiences and build patient trust.
English Teacher
Daechi Forum
01.2021 - 07.2021
- Moderated online discussions and utilized distance learning platforms to increase student engagement
- Communicated closely with parents and other teachers within the academy to enhance student learning
- Developed innovative lesson plans to engage students in English language learning.
Private English Tutor
Wonju
11.2019 - 03.2020
- Improved students' written and verbal English skills through personalized learning programs
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success
- Developed student confidence through positive reinforcement strategies.
Education
Doctor of Veterinary Medicine - Science
University of Sydney
Sydney, NSW12-2026
Skills
- Customer Service & Engagement
- Product knowledge & Communication
- Teamwork & Collaboration
- Adaptability & Problem solving
- Organization & Attention to Detail
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Retail Assistant
La Cosmetique
08.2023 - 11.2023
Cashier, Cafe All-rounder
LAB Bakery
05.2022 - 11.2022
Dental Receptionist
E-Plant Mirae Dental Clinic Wonju
01.2021 - 12.2021
English Teacher
Daechi Forum
01.2021 - 07.2021
Private English Tutor
Wonju
11.2019 - 03.2020
Doctor of Veterinary Medicine - Science
University of Sydney
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