Jia Lokhande
BURWOOD,VIC
Summary
A highly motivated and customer-focused professional with a strong background in retail, fashion, and customer service. Equipped with excellent communication and teamwork skills, I excel at providing exceptional customer experiences while maintaining a deep knowledge of fashion trends and product details. Adept at time management, problem-solving, and merchandising, I thrive in fast-paced environments and am adaptable to changing circumstances. With a keen eye for detail and a passion for the retail industry, I am committed to delivering high-quality service and contributing effectively to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AusNet Services
Melbourne, Victoria
02.2024 - Current
- Delivered excellent customer service by resolving issues related to electricity and gas services in Victoria.
- Manage a high volume of calls and emails, providing excellent customer service while resolving issues promptly.
- Collaborate with team members to handle escalated service requests and ensure customer satisfaction.
Residential Leader
Deakin Residential Services
Melbourne, Victoria
10.2023 - 08.2024
- Provided leadership and guidance to university residents, ensuring a supportive and inclusive community environment.
- Trained in crisis management, First Aid, and Mental Health to ensure resident safety and well-being.
- Assisted residents in resolving conflicts and adapting to campus life, promoting a positive living experience.
Customer Service Assistant
Zara
Mumbai, India
01.2022 - 06.2024
- Supported sales and customer service functions, assisting customers with product inquiries and managing inventory.
- Balanced academic responsibilities with part-time work, demonstrating effective time management and prioritization.
- Delivered excellent customer service, resulting in positive customer feedback and improved store loyalty.
Receptionist Intern
Zeitgeist Ventures Pvt Ltd
Mumbai, India
06.2022 - 12.2022
- Collaborated with colleagues to manage customer inquiries via phone and email, ensuring prompt and accurate responses.
- Directed calls to appropriate departments, facilitated customer satisfaction through timely issue resolution.
- Provided face-to-face customer service, managing reception duties and maintaining accurate records.
Education
Bachelor in Information Technology - Information Technology
Deakin University
Melbourne, VIC01-2025
Skills
- Customer Service
- Sales
- Communication
- Teamwork
- Adaptability
- Merchandising
- Time Management
- Product Knowledge
- Problem-Solving
- Fashion Sense
Accomplishments
- Best Employee of the Month (September 2022)
- Young Employee Award (2022)
Certification
- First Aid Certificate (2023)
- Mental Health Certificate (2023)
- Leadership Training (2023)
References
References available upon request.
Timeline
Customer Service Representative
AusNet Services
02.2024 - Current
Residential Leader
Deakin Residential Services
10.2023 - 08.2024
Receptionist Intern
Zeitgeist Ventures Pvt Ltd
06.2022 - 12.2022
Customer Service Assistant
Zara
01.2022 - 06.2024
Bachelor in Information Technology - Information Technology
Deakin University
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