JIA LU
EASTWOOD,NSW
Summary
Skilled Personal Banker with effective background in financial services industry. Noted for strong client service skills, ability to assess customer needs and tailor banking solutions accordingly. Demonstrates cross-selling banking products and services, establishing long-term client relationships, and contributing to business growth. Committed to maintaining up-to-date knowledge on banking products, trends, and regulations.
Having experience handling client inquiries, processing financial documents, and ensuring compliance with banking regulations. Strengths include strong organizational skills, effective communication abilities, and proficiency in data entry and management software. Contributed to improving customer satisfaction rates through efficient account handling and problem resolution.
Overview
11
11
years of professional experience
Work History
Personal Banker
Westpac Banking Corporation Carlingford branch
Carlingford, NSW
09.2023 - Current
- Building and maintaining strong client relationships, identifying customer needs, and providing tailored financial solutions.
- Exceeding sales targets, cross-selling banking products, and generating new business.
- Evaluating credit applications, assessing risk, and providing financial advice.
- Managing client portfolios, processing transactions, and handling account inquiries.
- Demonstrating a strong understanding of various banking products and services, including loans, mortgages, investments, and savings accounts.
- Compliance and Risk Management: Adhering to banking regulations and policies, and mitigating potential risks.
Personal Banker Adviser
Westpac Banking Corporation Carlingford branch
Carlingford, NSW
03.2021 - 09.2023
- Performed daily reconciliation of teller drawer within established limits.
- Provided exceptional customer service while accurately processing routine transactions.
- Maintained accurate records of all transactions for compliance purposes.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Identified opportunities to refer customers to other areas of the bank for additional services.
Assistant Store Manager
L'Oreal Group Australian Kiehl's
North Ryde, NSW
05.2015 - 07.2019
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled scheduling for store shifts to achieve adequate staffing.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Customer Service Representative
L'Oreal Group Australian Kiehl's
North Ryde, NSW
05.2014 - 05.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
Education
MBA - International Business
University of New Castle
Sydney, NSW09-2013
Bachelor of International Communication - Media Studies
Macquarie University
North Ryde, NSW12-2011
Higher School Certificate -
Macquarie Fields High School
Macquarie Fields, NSW10-2007
Skills
- Client relationship management
- Financial analysis
- Risk assessment
- Sales performance
- Regulatory compliance
- Portfolio management
Languages
English
Professional
Chinese (Mandarin)
Professional
References
References available upon request.
Timeline
Personal Banker
Westpac Banking Corporation Carlingford branch
09.2023 - Current
Personal Banker Adviser
Westpac Banking Corporation Carlingford branch
03.2021 - 09.2023
Assistant Store Manager
L'Oreal Group Australian Kiehl's
05.2015 - 07.2019
Customer Service Representative
L'Oreal Group Australian Kiehl's
05.2014 - 05.2015
MBA - International Business
University of New Castle
Bachelor of International Communication - Media Studies
Macquarie University
Higher School Certificate -
Macquarie Fields High School
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