JIA-ZHEN FAN (Lucy)
Docklands,VIC
Summary
With experience in the hospitality industry, I focus on customer service, food preparation, and daily operations management. I am committed to enhancing guest satisfaction, solving problems, and working collaboratively with team members. I understand the importance of maintaining high-quality standards and adhering to kitchen safety protocols, while striving to improve workflow efficiency. I am dedicated to providing excellent dining experiences and contributing to a positive team environment.
Overview
9
9
years of professional experience
Work History
International Sales Representative
KingRay Technologies Co., Ltd.
06.2020 - 03.2024
- Visited domestic and international clients to develop potential business opportunities.
- Established and maintained strong relationships with clients, successfully boosting international sales performance.
- Evaluated and prepared client quotations.
- Fostered a positive work culture centered around teamwork and shared goals.
- Facilitated cross-department communication to ensure smooth project execution.
- Managed budget allocation for international sales initiatives, ensuring effective resource distribution across various projects.
- Managed internal documents and streamlined processes.
- Prepared and managed the annual sales budget.
Customs Specialist
FedEx Express Taiwan
10.2017 - 10.2019
- Communicate with clients regarding customs declaration matters and handle customs documentation.
- Handle tasks assigned by the supervisor.
Front Desk and Housekeeping Staff
Migrant Bird Guesthouse
06.2016 - 06.2017
- Handled guest check-in and check-out procedures, ensuring a smooth and efficient process.
- Improved guest satisfaction by promptly attending to housekeeping requests.
- Maintained cleanliness of guest rooms by following strict cleaning protocols.
- Cleaned common areas to ensure a welcoming environment for all visitors.
- Meal preparation (Western-style brunch).
Front-of-house ＆ Back-of-house Staff
YUCHUAN Dining Hall
08.2015 - 06.2017
- Assisted customers with seating, took orders, and handled cashier duties.
- Maintained cleanliness in dining and kitchen areas, ensuring health standards.
- Supported food prep and delivery, helping chefs during busy times.
- Managed supplies and inventory to optimize workflow.
- Organized utensils and equipment to improve kitchen efficiency.
Education
Bachelor of Arts - Department of Applied English
National Quemoy University
Kinmen, Taiwan06-2017
Skills
- Customer Service Excellence
- Effective Communication
- Food Preparation and Quality
- Team Collaboration
- Problem-Solving Skills
- Time Management
Visa
Working Holiday(Subclass 417)
Expiry Date: 24 December 2025
Timeline
International Sales Representative
KingRay Technologies Co., Ltd.
06.2020 - 03.2024
Customs Specialist
FedEx Express Taiwan
10.2017 - 10.2019
Front Desk and Housekeeping Staff
Migrant Bird Guesthouse
06.2016 - 06.2017
Front-of-house ＆ Back-of-house Staff
YUCHUAN Dining Hall
08.2015 - 06.2017
Bachelor of Arts - Department of Applied English
National Quemoy University
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