Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jiaan Zhang

WRIGHT

Summary

Dynamic professional with a proven track record of delivering high-quality service and achieving 95% customer satisfaction as a Food Delivery Driver for Uber Eats. Excelled in problem-solving and customer service, demonstrating excellent communication and safe driving. Collaborated effectively in team environments across various roles, enhancing company reputation and community relations.

Overview

4
4
years of professional experience

Work History

Food Delivery Driver

Uber Eats
09.2024 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers. (100% Merchant satisfaction, 95% Customer satisfaction)
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.
  • Communicated proactively with management about potential issues or delays in delivery times.
  • Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.

Volunteer

Jiangxi University of Finance And Economics
09.2020 - 06.2024
  • Provided emotional support and companionship to elderly in community homes.
  • Maintained clean and neat pavements to serve university and community needs.
  • Assist new students to fit in university lives.

Intern

BANK OF HUNAN,CO.,LTD
04.2024 - 06.2024
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Prepared project presentations and reports to assist senior staff.

Intern

China Construction Bank Corporation
06.2021 - 08.2021
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Boosted social media engagement through creative content creation.
  • Participated in planning and execution of community outreach programs, strengthening community relations.

Education

Master of Science - Computer And Information Systems

Australian National University
Canberra, ACT
07-2026

Bachelor of Science - Internet of Things

Jiangxi University of Finance And Economics
Nanchang City, Jiangxi Province
07-2020

Skills

  • Problem-solving
  • Customer service
  • Quick learner
  • Hardworking and responsible
  • Excellent communication
  • Safe driving
  • Late shift availability
  • Computer skills ( Office software)
  • Interpersonal and social skills
  • Teamwork and collaboration

Languages

English
Limited Working
Chinese (Mandarin)
Native or Bilingual

Timeline

Food Delivery Driver

Uber Eats
09.2024 - Current

Intern

BANK OF HUNAN,CO.,LTD
04.2024 - 06.2024

Intern

China Construction Bank Corporation
06.2021 - 08.2021

Volunteer

Jiangxi University of Finance And Economics
09.2020 - 06.2024

Master of Science - Computer And Information Systems

Australian National University

Bachelor of Science - Internet of Things

Jiangxi University of Finance And Economics

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Jiaan Zhang