Jiacheng Zou
GLEN IRIS,VIC
Summary
Friendly Day Porter with commitment to delivering excellent guest experiences. Takes thorough approach to cleaning and maintaining properties. Familiar with campus life and ways to help students integrate and navigate educational processes. Top-notch abilities in event planning, student coaching and enrollment management. Attentive, diligent and personable. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
2
2
years of professional experience
Work History
Basketball Trainer
Freeman
10.2022 - Current
- Developed relationships with clients to provide ongoing support and encouragement.
- Offered constructive feedback to clients to help reach goals.
- Facilitated group coaching sessions and provided individual coaching support.
- Established clear benchmarks for performance and monitored individual and team progress.
Porter
Freeman
03.2022 - Current
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
Chsier
Bottlemart
02.2023 - 05.2023
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
Waitress
Dumpling Master
02.2022 - 03.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Cashier
Bottlemart
08.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Banking And Financial Support Services
Monash University
Melbourne, VIC09.2024
High School Diploma -
Ivanhoe Grammar School
Ivanhoe, VIC12.2020
Skills
- Competitive Gymnastics
- Training Camp Oversight
- Drills and Positions
- Competition Readiness
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Chsier
Bottlemart
02.2023 - 05.2023
Basketball Trainer
Freeman
10.2022 - Current
Porter
Freeman
03.2022 - Current
Waitress
Dumpling Master
02.2022 - 03.2022
Cashier
Bottlemart
08.2021 - 12.2021
No Degree - Banking And Financial Support Services
Monash University
High School Diploma -
Ivanhoe Grammar School
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